3 days old

NOC Network Administrator/Engineer

Austin, TX 78701
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Responsibilities

We are looking for a NOC Network Administrator/Engineer (Shift Work)

Responsibilities:

Provides ongoing network support, addresses availability issues, overcomes performance problems and provides level 2-3 support. Installs, maintains and coordinates the use of network systems. Manages network performance, diagnoses performance problems and undertakes tuning activities to ensure network performance meets contract requirements. Troubleshoots and resolves problems to ensure quality transmission service on the network. Reports on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution. Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures.

Monitors critical network elements and applications using various network monitoring systems in a 7X24X365 Network Operations Center (NOC). Troubleshoots, repairs and maintains telecommunications networks in a NOC environment. Tests new and already installed hardware and software. Uses computerized network management systems to check for system alarms when parts of the network are not working properly and jeopardizing the level of communication services available to customers. Follows procedures to validate, troubleshoot and escalate issues. May work second and third shift work and overtime in the event of network outages.

Specific job tasks include:

  • Perform triage and troubleshooting for network/systems issues, document steps taken and to escalate to appropriate service support groups.
  • Responsible for the monitoring, updating, incident management, troubleshooting, and event log reviews-interpretation-prioritization for networks and network elements (NEs); LANs, WANs, intranet, routers, switches, servers, secure cloud gateways and wireless systems.
  • Acts as first tier in alert response, incident management, and resolution by identifying networks and network elements related incidents and issues; system, application, performance degradation or unavailability and suggest ways and means of improvement.
  • Employs production monitoring tools to ensure that all systems & applications are running and available and operating on the latest operating systems and versions of software and firmware.
  • Perform installation, configuration, test, maintenance and upgrade of network management tools and corresponding operating systems.
  • Conduct routine tasks such as script execution, network connectivity tests, patching OSs and applications, trouble-shooting systems.
  • Perform remedial maintenance inspections and services. Add, modify, move, patch, and delete on applications, systems, and infrastructure services.Ensure proper records of such activities is maintained.
  • Make recommendations on where improvements can be made within Azure Monitor, Aruba AirWave, and other innovative tools to add to the vNOC's capability.
  • Develop automation to better correlate data and ensure only actionable incidents are created for the operations teams to respond to.
  • Provide best practices recommendations to help filter out false positive alerts.
  • Use all vendor and internal resources to isolate and fix issues as per performance metrics, service level agreements (SLAs) and expectations of clients.
  • Collect, assess, and report on performance of network elements and applications and Work with the technical and other teams to generate and update knowledge base articles.
  • Assist in developing metric based reporting for the NOC.
  • Develop, update and maintain NOC monitoring operating process and procedures.
  • Follow processes and procedures to support Network Operations and the MSM (Modern Service Management) team.
  • Update and maintain System Operating Procedures (SOP) documentation.
  • Coordinate communication between the various IT service operations groups and organizations that have been affected by the breakdown.
  • Take note of performance issues that occur regularly and communicate with affected organizations staff.

Qualifications

Requires 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD.

Required

  • Current/Active DoD Secret clearance
  • DoD 8570.1-M IAT level II certification (CompTIA CySA+, CompTIA Security+, CCNA-Security, GICSP, GSEC, or SSCP).
  • Strong understanding of universal network services (DNS, HTTP, LDAP, DHCP).
  • Strong understanding of typical infrastructure services (e.g. MySQL or other DBs, OpenSSH).
  • Must be proficient with all Microsoft O365 applications/services/tools.
  • Ability to support shift work in a 24x7x365 NOC environment.
  • Experience in working with Tier II and Tier III support and handling the incident management workflow.
  • Experience performing network monitoring in a virtual environment.
  • Understanding of network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
  • Strong troubleshooting skills in SNMP, Connectivity, Hardware, Software, Agents.
  • Ability to work independently and as a member of a team to deliver high quality work.
  • Strong oral and written communication and organization skills.
  • Ability to communicate clearly, both verbally and in writing, to IT and non-IT staff.
  • Strong analytical and problem-solving skills.

Preferred

  • Microsoft Certified Azure Fundamentals
  • Experience with Azure Monitor and Sentinel
  • Previous experience with documentation and content management and development of process documentation
  • Experience with SAFe methodology
  • Working knowledge of Azure Network Performance Monitor (NPM), Azure Monitor, NPM for Azure Express Route, Azure Security Center and Azure Network Watcher.
  • Experience with integration of network/monitoring products with a ticketing system.
  • Experience working in an enterprise cloud operations environment.
  • Knowledge of DoD networking and IA policies and regulations.
  • Experience using automation tools (Chef, Puppet, Ansible)
  • ITIL V3/4 Foundation Certification
  • Experience with IT Service Management tools and continuous service improvement
Colorado Salary Minimum: $71,073.60 Colorado Salary Maximum:$151,944.00 The estimate displayed represents the typical salary range for this position, and is just one component of Perspecta's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Perspecta provides a variety of benefits to employees.
About Peraton

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

As a government contractor, Peraton abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2021-05-11 Expires: 2021-06-10

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
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NOC Network Administrator/Engineer

Perspecta
Austin, TX 78701

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