1+ months

NOC Manager- Boston, MA

Boston, MA 02109
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The NOC Manager is directly responsible for the day to day activities of the team including operators, analyst or engineers responsible for performing the actions stated in the job description. The team monitors business availability, manages applications and ensures the performance management products deployed to support the client are implemented and used in a proactive state and high priority events are being addressed as agreed upon with the client. This person is the 1st line of escalation for matters which contain staffing issues or conflicts, schedules and coverage, shift by shift elevated support for events being monitored or tickets created as a result of problems reported. This position reports to the Director of Operations and provides status and updates on an as needed basis and drives incidents to resolution.

Primary Responsibilities: 

  • Responsible for all communications and status updates of the shift activities
  • Manages the input/output of incidents, security events, and break fix items to attain to resolution within the allotted time-frames required and functional
  • Provides immediate response for assigned tickets and escalate events in a timely manner
  • ensure a prompt recovery of the system, supervising and directing the internal or external resources when needed through WAR or Workgroup event
  • Provides oversight to the CAB process and confirm all changes have been completed as expected
  • Prompts system recovery and minimization of any impact to customers has priority over unreasonably long and intensive data collection.
  • Collaborates with other support teams and 3rd party vendors to understand their business needs
  • Ensures compliance standards and practices are followed and documentation is updated
  • Provides input into management for Roadmap and forecasting activities
  • Performs the duties in accordance with department standards and the Analyst job description
  • Maintains a cooperative working relationship with the internal support teams and with meeting client expectations through high volumes of continuous communications

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-01-15 Expires: 2020-04-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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NOC Manager- Boston, MA

UnitedHealth Group
Boston, MA 02109

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