1+ months

NOC Analyst (Government)

Chandler, AZ 85225
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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

The Network Operations Center (NOC) Analyst will provide operations support to an important government customer in Chandler, Arizona. This position will be shift work Sat - Wed 2100 - 0730.

  • NOC Analyst is responsible for ensuring infrastructure availability that meets established SLA and performance metrics to a level acceptable to the government customer.
  • Will provide management and support to vendor- and technology-diverse networks and infrastructures.
  • Part of a highly technical team responsible for 24x7x365 support of a worldwide network containing over 2,800 networking devices that include switches, routers and firewalls.
  • Supports several network management systems that monitor the availability of the different layers of the IP stack (Devices, applications, interfaces, etc.) running in the environment.
Core duties include, but are not limited to:
  • Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
  • Troubleshoot network systems when necessary and makes improvements to the network.
  • Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts.
  • Provide technical/management leadership on major tasks or technology assignments.
  • Manage and administer a range of network operations tools applications to include Juniper firewalls, Juniper Junos Space, Cisco WLAN, NAC and SolarWinds.
  • Utilize software and hardware tools and identify and diagnose complex problems and factors affecting network performance.
  • Support all operational security requirements for network devices and network operations tools applications.
  • Support of the following NOC functional areas that include, but are not limited to:
  • Wireless LAN
  • Firewall management
  • Internet Protocol (IP) address management
  • Domain Name Server (DNS) administration Understand dynamic multipoint VPNs
  • Establish plans and goals for self and Analyst that meet the customer current or future projects needs.
  • Prepare or participate in preparing NOC performance reports as required
  • Monitor, create, edit and enforce all standard operating procedures, processes and timelines
Required Skills:
  • Bachelors degree in related field or equivalent experience
  • 5 years of experience in IT support or related field, preferability in network engineering or operations
  • 2 years of experience providing network support in one or more of the following areas:
    • Juniper SRX Firewalls configuration, troubleshooting, Policy configuration
    • Wireless Access Point (enterprise level) Management and Administration
    • Cisco ACS 5.0 (or later) configuration of access/authorization policies
    • SolarWinds configuration and operation
  • Experience troubleshooting and fixing LAN/WAN network incidents
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process (#none)
  • Strong written and verbal communication skills
Preferred Skills:
  • Experience using and managing SPLUNK search heads
  • Experience in Windows 2012 and/or Linux server administration
  • Cisco CCNA Security certification
  • Juniper JNCIA-SEC certification
  • Cisco CCNA Wireless certification
  • SolarWinds Certified Professional certification
  • Extreme certifications covering switching or network access control
  • Ability to obtain Top Secret/SCI security clearance if required

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Posted: 2020-01-16 Expires: 2020-03-17

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NOC Analyst (Government)

Chandler, AZ 85225

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