1+ months

Network Support Technician (Government)

Chandler, AZ 85286
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AT&T partners with First Responders and Public Safety agencies at all levels of government. Join our team for a rewarding opportunity to support critical missions and the professionals on the front line of our nations security. AT&T welcomes IT professionals who possess a strong work ethic, a passion for public service, and dedication to our customers goals.

AT&T has an opening for NOC Analyst to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.

**The job duties of the NOC Analyst are as follows:**

+ Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.

+ Troubleshoot network systems when necessary and make improvements to the network.

+ Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts

+ Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.

+ Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.

+ Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.

+ Experience working with cloud-based networks.

+ Support all operational security requirements for network devices and network operations tools applications

+ Support of the following NOC functional areas that include, but are not limited to:

+ Wireless LAN

+ Firewall management

+ Internet Protocol (IP) address management

+ Domain Name Server (DNS) administration Understand dynamic multipoint VPNs

+ Strong written and verbal communication skills

+ Establish plans and goals for self that meet the customer current or future projects needs

+ Prepare or participate in preparing NOC performance reports as required

+ Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

**Required Clearance:**

Public Trust (#publictrust)

**Required Qualifications:**

+ Bachelors degree in related field or equivalent experience

+ 5 years of experience in IT support or related field, preferability in network engineering or operations

+ 2 years of experience providing network support in one or more of the following areas:

+ Juniper SRX Firewalls configuration, troubleshooting, Policy configuration

+ Wireless Access Point (enterprise level) Management and Administration

+ Cisco ISE 3.0 (or later) configuration of access/authorization policies

+ Cisco CCNA or Cisco CCNP certification, required within 60 days of start non-waivable

+ At least one of the following networking certifications by day one of hire:

+ Implementing Cisco SD-WAN Solutions v2.0 (300-415)

+ AWS Certified Solutions Architect Associate

+ Microsoft Azure Networking Solutions (AZ-700)

+ CompTIA Cloud+ Experience troubleshooting and fixing LAN/WAN network incidents

+ Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements

+ Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

**Desired Qualifications:**

+ Experience using and managing SPLUNK search heads

+ Experience in Windows 2012 or higher and/or Linux server administration

+ Cisco CCNP certification

+ Juniper JNCIA-SEC certification

+ Extreme certifications covering switching or network access control

+ Ability to obtain Top Secret/SCI security clearance if required.

Ready to join our team? Apply today!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2022-04-12 Expires: 2022-07-09
Sponsored by:
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Network Support Technician (Government)

Chandler, AZ 85286

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