1+ months

Network Support Technician (Government)

Chandler, AZ 85286
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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

Our Public Sector Team supports our Nations Law Enforcement and First Responder community, providing solutions for critical mission support and operations.

AT&T has an opening for Network Support Technician to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) , in providing Network Operations.

**Job Duties/Responsibilities:**

This role will include, but will not be limited to the following responsibilities:

+ Provide complete Network Management services in a 24x7x365 environment.

+ Investigate and repair service outages.

+ Use ServiceNow or other ticketing system to document incidents, problems, requests, etc.

+ Coordinate with service providers, customers, and third party vendors to positively affect repair or maintenance activities.

+ Implement, install, configure, operate, and maintain Government-furnished network tools (Cisco, SolarWinds, Infoblox, etc.)

+ Lifecycle/release management for NOC tools.

+ Support all ICE operational security requirements.

+ Generate reports to demonstrate system uptime, availability, etc, as requested.

+ Provide network and systems administration.

**Required Clearance:** Public Trust (#publictrust)

**Required Qualifications:**

+ Candidate must have active CCNA.

+ Candidate must demonstrate progress toward CCNP certification within 90 days

+ Candidate must take Extreme Networks Training and obtain certification within 180 days.

+ Minimum Education:

+ Bachelors Degree in an engineering, computer, telecommunications or related field.

+ Equivalent related technical experience may be considered in lieu of a degree.

+ Minimum Requirements:

+ Three (3) years of relevant experience on a wide variety of servers, desktops and networking and telecommunications technologies, protocols, equipment, concepts, architectures and trade studies.

+ Ability to troubleshoot network incidents and provide a resolution report to management and / or customer.

+ Ability to document solutions with MS Office products: Word, Excel, Visio, and Project.

+ Ability to effectively communicate, verbally and in writing, with management and peers.

**Desired Qualifications:**

+ Extreme Networks ECS




Ready to join our team? Apply today!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-09-11 Expires: 2022-02-05
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Network Support Technician (Government)

Chandler, AZ 85286

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