19 days old

Multi - Patient Task List Representative (MPTL) - Phoenix, AZ (Job Fair)

Phoenix, AZ 85003
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  • Job Code
    857394

Join Us for Our Job Fair

Thursday, March 5 2020 from 11:00am to 6:00pm

PCOE Office

4129 E. Van Buren Street

Phoenix, AZ 85008

Register here for the event at: https://uhg.hr/PhxJobFair3-5

We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.



Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM


The MPTL Representative employs excellent customer service skills and is responsible for frequent communication with the facility based clinical team members and payor sources in partnership to deliver adequate facility and patient bed management.


The MPTL Representative ensures timely, accurate and complete capture of all demographic and insurance information to provide appropriate reimbursement for services rendered. Also, the MPTL Representative is ultimately responsible for admits, transfers and discharges meeting critical performance standards for timeliness.


Primary Responsibilities:

  • Under the guidance and direction of the centralized patient access unit leadership and sensitive to the employee work - life balance, will work a predefined schedule to support the operational and facility - based needs of twenty - four (24) seven (7) days a week operation. Processing orders assigned to MPTL as patient accounts require admissions, transfers and or discharges at the facility location. With the understanding of teamwork and support that may require modification to meet those needs
  • Supports clinical bed management duties by ensuring system updates have been made in required IT systems for admits, transfers and discharges, meeting 5 - minute performance standard
  • Corrects registration edits and demographic updates as required when changing patient status
  • Conducts Insurance Eligibility / Benefit Verification via web - based tools and as necessary by phone
  • Supports registration activities by printing the required documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient
  • Provides fax, phone, or electronic notification to payers of patient admissions and upgrades
  • Identifies issues in need of escalation to corporate Financial Clearance staff and facility financial specialists (i.e., Financial Clearance and Financial Counseling staff)
  • Maintains up - to - date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services
  • Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
  • Communicates with the facility or providers when necessary to clarify or obtain additional patient information
  • When necessary, escalates accounts to appropriate facility Patient Registration leadership staff
  • Complies with HIPAA, PHI, and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-03-18 Expires: 2020-04-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Multi - Patient Task List Representative (MPTL) - Phoenix, AZ (Job Fair)

UnitedHealth Group
Phoenix, AZ 85003

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