1+ months

Multi-Patient Task List (MPTL) Agent - Phoenix, AZ

Phoenix, AZ 85003
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  • Job Code
    846604

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM


The MPTL Representative employs excellent customer service skills and is responsible for delivering adequate facility patient bed management, maintaining responsive communication with all facility-based clinical team members, and payer sources. Ultimately, the MPTL Representative is responsible for all incoming patient orders (admits, transfers, discharges, etc.) while meeting critical performance standards.


The MPTL Representative provides timely, accurate, and complete capture of all patient demographics, electronic orders, and insurance information to ensure a clean claim and appropriate reimbursement for all services rendered.


Primary Responsibilities:

  • Under the guidance and direction of the centralized patient access unit leadership and sensitive to the employee work-life balance, will work a predefined schedule to support the operational and facility-based needs of twenty-four (24) seven (7) days a week operation. Processing orders assigned to MPTL as patient accounts require admissions, transfers, and or discharges at the facility location. With the understanding of teamwork and support that may require modification to meet those needs.
  • Supports clinical bed management duties by ensuring system updates have been made in required IT systems for admits, transfers and discharges, meeting 5-minute performance standard.
  • Corrects registration edits and demographic updates as required when changing patient status.
  • Conducts Insurance Eligibility / Benefit Verification via web-based tools and as necessary by phone.
  • Supports registration activities by printing the required documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient.
  • Provides fax, phone, or electronic notification to payers of patient admissions and upgrades.
  • Identifies issues in need of escalation to corporate Financial Clearance staff and facility financial specialists (i.e., Financial Clearance and Financial Counseling staff).
  • Maintains up-to-date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services.
  • Ensures complete, accurate, and timely entry of demographic information into the ADT system at the time of registration.
  • Communicates with the facility or providers when necessary to clarify or obtain additional patient information.
  • When necessary, escalates accounts to appropriate facility Patient Registration leadership staff.
  • Complies with HIPAA, PHI, and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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Posted: 2019-09-27 Expires: 2019-12-29

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Multi-Patient Task List (MPTL) Agent - Phoenix, AZ

UnitedHealth Group
Phoenix, AZ 85003

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