1+ months

Multi eXPress Manager 2

Sodexo
Brockton, MA 02301
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Unit Description

 

  • Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.
  • With your leadership excellence, youre ready to move up to the next level.
  • Grow your career and develop a team that shares your desire to make a difference.
  • Do you possess strong leadership skills and enjoy managing people, processes and projects?
  • Managing a large team is your super power. Bring your talent to a new role at Sodexo.
  • You ask instead of command. You see opportunities rather than problems. Share your vision and inspire others.

 

 

Sodexo is seeking a Multi e-XPress Manager 2 for Brockton, Massachusetts.Signature Medical Group acts as a patients medical home, working with them to coordinate all their healthcare needs, as well as provide access to evidence based patient care and education and self management support.This is a day shift position with some weekends and holidays.

 

The successful candidate will:

 

  • Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
  • Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
  • Respond to and/or managing calls through the Service Response Cente
  • Be responsible for driving patient satisfaction scores;
  • Provide a clean and safe environment for patients, visitors and staff;
  • Work with the Environment of Care Committee and Infection Prevention Director
  • Effectively manage the Unit Operating System
  • Support a diverse and inclusive workforce.

 

Is this opportunity right for you? We are looking for candidates who have:

 

    • experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
    • knowledge of patient care services in a health care setting;
    • Service Response Center or call center experience;
    • in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
    • a basic understanding of Environmental Services/Housekeeping services;
    • experience with vendor and contract management, as well as union and contract negotiations;
    • the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
    • experience effectively managing projects within agreed upon timelines;
    • strong financial acumen and budget management experience;
    • proficiency with computers and other technology

 

  • strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
  • Response Center experience in a hospital or health care environment; and/or
  • strong hospitality or customer service experience.

 

 

Position Summary

Provides oversight and management for two or more of the following services: Transport, Concierge and/or Service Response Center (SRC). Ensures systems and standards equity for all automated systems. Assumes Operations Manager/ General Manager's responsibility and authority in his/her absence. Hires and trains unit personnel.

 

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Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areasSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2020-03-06 Expires: 2020-06-15
Sponsored by:
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Multi eXPress Manager 2

Sodexo
Brockton, MA 02301

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