26 days old

Monitoring Engineer

Cisco Systems Inc.
Bengaluru, KA 560002
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What You'll Do

  • Ability to communicate effectively, verbally and in writing, with technical, business, and management staff
  • In- depth experience installing, configuring, maintaining different tools Nagios, AWS CloudWatch, SolarWinds (Pingdom) and Grafana.
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve basic configuration issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure that SLAs are tracked and reported
  • Monitor internal and customer facing tools and reports
  • Configuring Wireless controllers like WLC and Meraki devices
  • Virtualization technologies- Knowledge of at any of the following is plus: Azure, Vmware, Openstack, AWS
  • Ability to understand API calls to REST or SOAP APIs using both JSON and XML
  • Understanding of tenancy in cloud-based applications and workflow for development.
  • Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers and the Clients with Definite dates
  • Work in 24/7 rotational shifts 

 

Who You Are

You will enjoy working in a fast-paced dynamic environment with a take-charge / can-do attitude and is able to demonstrate flexibility and resiliency. You be self-sufficient and be able to work with minimal supervision. Work with geographically distributed teams across different time zones. 

Minimum Qualifications: 

  • 7 years of information technology experience, with a desired 5 years in a role supporting the operational needs of a relevant enterprise.
  • Responsible for the management and coordination of day- to- day and strategic operations analysis and the capabilities by which will reduce MTTR and increase our ability to deliver timely data to support business velocity.
  • Ability to manage multiple tasks and priorities in a dynamic environment
  • Demonstrate effective initiative, organizational and analytical skills, attention to details, judgment and follow through
  • Ability to communicate effectively, verbally and in writing, with technical, business, and management staff
  • Knowledge of Windows and Linux operating systems
  • Knowledge of Cisco Location Services (MSE/CMX) is a plus
  • Prior customer support experience preferred
  • Willing to learn and develop new skill sets as applicable
  • Experience with incident management logging/tracking systems.
  • Experience on Scripting knowledge.

Why Cisco

Intent-based networking is the difference between a network that needs continuous attention and one that simply understands what you need and makes it happen. Its the difference between doing thousands of tasks manually and having an automated system that helps you focus on business goals. Cisco DNA is the open, software-driven platform that turns that vision into reality. Virtualization, automation, analytics, and cloud, all in one architecture.

Cisco is once again pioneering the next age in networking. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption.

 

Posted: 2020-04-29 Expires: 2020-05-30
Sponsored by:
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Monitoring Engineer

Cisco Systems Inc.
Bengaluru, KA 560002
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