1+ months

Medical Information Specialist

Lisbon, ME 04250
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**Role Description**

The Medical Information Specialist (MIS) is responsible for researching and preparing responses for medical inquiries, as well as interfacing with and supporting Business Units Product/Therapeutic Team(s) and Global colleagues by providing medical information, and analysis of inquiry trends to support departmental and company objectives. Additional expectations of this role may include direct frontline customer interactions and providing technical and medical information with high quality customer service.

The MIS will be part of the Medical Information (MI) organization. MI is a customer-focused group within Global Medical Information that is responsible for handling and responding to unsolicited medical inquiries regarding Pfizer products and devices, from customers that include consumers, healthcare professionals (HCPs) and internal Pfizer colleagues across EU, Africa, Middle East & India.

The MIS will report to the Medical Information Regional Therapy Area Lead, or designee, for EU, Africa, Middle East & India.

**Role Responsibilities**

+ Serve as the subject matter expert for MI on responsible product(s)

+ Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s)

+ Handle escalated MI inquiries from various sources

+ Increase awareness of MI function with internal/external stakeholders

+ Align with Global counterparts to ensure an open exchange of product information, business intelligence and best practices and participates in cross-border projects

+ Analyse inquiry data to identify trends and communicates salient points to the Product/Therapeutic Team(s) and to in-Countries Medical Directors and/or local Business Units

+ Act as regional MI contact point for local issues (example, stock outs, local press releases) and medical communications (linking with Medical colleagues to ensure aligned Medical communications)

+ Create and maintain MI documents by ensuring that responses are medically and scientifically accurate, timely updated, balanced, and meet customers' needs. Ensure the alignment of response documents to global/region/local labelling and licensing for all the countries supported by MI

+ Collaborate with internal stakeholders where applicable to ensure MI responses are appropriately aligned within the scope of MI and Pfizer Medical

+ Review and approve MI documents completed by others when appropriate

+ Mentor new MI colleagues when appropriate

+ Ensure that affiliated contact centers and/or frontline colleagues have the necessary training and resources to appropriately meet customer needs and expectations. Maintain a constant interaction with the contact centers and/or frontline colleagues for training, updating, and for supporting them in handling issues that might occur locally

+ Participate as a member and MI resource on Business Units Product/Therapeutic Team(s)

+ Represent Pfizer MI by providing live MI support at scientific conventions/congresses; may serve as the lead for coordinating the MI function at scientific conventions/congresses

+ Proactively seek continuous improvement in MI processes and responses

+ Maintain compliance with corporate and departmental trainings, standard operating procedures, and implementation guidelines

+ Provide an MI perspective on the development and revision of Standard Operating Procedures (SOPs) and Work Instructions (WIs) and other procedural documents as necessary

+ Participate on and/or lead MI projects, as required

+ May act as Country Relationship Managers (CRMs), e.g., liaising with the relevant Country Medical Council(s) and/or different local departments (Medical, Customer Service, Regulatory, Legal)

+ May have frontline responsibilities, doing:

+ Research and respond to inquiries received via phone and/or email, internet or mail

+ Document the inquiry and response accurately and completely according to relevant WI/SOP, and regulatory guidelines

+ Be responsible for identifying and recording, or triaging to responsible designee, adverse events and product quality complaints as well as processing fulfilment

+ Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s)

**Qualifications and Experience**

+ Life science graduate preferred. PharmD, BS in Pharmacy, or MD/DO strongly preferred. Degrees from other medical disciplines can also be considered

+ Candidates with pertinent industry-related experience and/or post-graduate specialty/residency are required

+ 2-3 years of medical information experience required

+ High level of Proficiency in both written and spoken English and other EMEA languages as needed

+ Excellent verbal and written communication skills

+ Medical Writing and Literature Search experience

+ Ability to interpret and relay medical and scientific information

+ Ability to ensure effective relationship management and customer orientation

+ Ability to demonstrate analytical skills and attention to detail

+ Ability to work in a fast-paced environment with competing priorities

+ Experience of working in a virtual environment

+ Ability to work independently as well as part of a team

+ Ability to travel as required for team or project meetings, congresses and/or trainings

+ Proficiency with computer and software applications (i.e., Microsoft office)

**Other Job Requirements**

+ May be required to work occasional bank holidays

+ May be required to work hours outside of the normal local working hours

**Other Job Details**

+ Not eligible for a relocation package

+ Office based

+ EU work permit required

+ Worker Type: Regular


Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Posted: 2020-04-27 Expires: 2020-07-02
Sponsored by:
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Medical Information Specialist

Lisbon, ME 04250

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