24 days old

MDO MANAGER - Tinley Park, IL #5835

Chicago, IL 60602
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003EThe Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E30%- Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve. \u003Cbr /\u003E\u003Cbr /\u003E25%- Manage building and operating conditions to ensure a clean, safe, and positive associate environment. \u003Cbr /\u003E\u003Cbr /\u003E20%- Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues. \u003Cbr /\u003E\u003Cbr /\u003E15%- Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues. \u003Cbr /\u003E\u003Cbr /\u003E10%- Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Reports to a MDC General Manager. \u003Cbr /\u003EThis position has between 1 and 4 direct reports. \u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E 5 years\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.\u0026lt;br\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Bachelors Degree concentrating in Operations Management, Business or Supply Chain\u003Cbr /\u003E\u003Cbr /\u003EProficiency in Microsoft Outlook, Word and Excel software applications\u003Cbr /\u003E\u003Cbr /\u003EPrevious change management experience\u003Cbr /\u003E\u003Cbr /\u003EExperience providing direct customer service\u003Cbr /\u003E\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E Accountable for the management of others through subordinate supervisors and for all associate activities; including selection, termination, performance appraisal and professional development of subordinates. \u003Cbr /\u003E\u003Cbr /\u003EDevelops Talent\u003Cbr /\u003E\u003Cbr /\u003EDecision Quality\u003Cbr /\u003E\u003Cbr /\u003EPlans and Aligns\u003Cbr /\u003E\u003Cbr /\u003EEnsures Accountability\u003Cbr /\u003E\u003Cbr /\u003EManages Conflict\u003Cbr /\u003E\u003Cbr /\u003EDrives Engagement\u003Cbr /\u003E\u003Cbr /\u003ECollaborates\u003Cbr /\u003E\u003Cbr /\u003ECustomer Focus\u003Cbr /\u003E\u003Cbr /\u003EDrives Results\u003Cbr /\u003E\u003Cbr /\u003ECommunicates Effectively\u003C/div\u003E
Posted: 2020-09-29 Expires: 2020-10-29
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MDO MANAGER - Tinley Park, IL #5835

Home Depot
Chicago, IL 60602

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