1+ months

Manager Software Engineering

Cox Automotive
Atlanta, GA 30303
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*Primary Location: *6325 Peachtree Dunwoody Rd, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Manager/Senior Manager
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202104081
*Manager of Technology Operations Support*
JOB PURPOSE*: Manage, guide, and develop a team of support engineers, focusing on the availability, stability, troubleshooting, and rapid resolution of applications and services delivered by Manheim & Cox Automotive Inc. This role includes the responsibility for Level 2 support of proprietary software applications, including integration with standard 3rd party applications, and corporate & retail applications. Manager must develop and maintain, close working relationships with a variety of operational, project, development, vendor and product teams, to ensure ongoing service and support meet or exceed defined service levels.

* Manage the productivity of a team of support engineers including - determining workload and delegating assignments, training, monitoring & evaluating performance.
* Provide direct supervision of contracted resources (on-site & offshore), third-party service providers, and indirect supervision of dependencies within IT and cross functional organizations.
* Serve as a resource to team members, participating in team and extended meetings, providing direction as necessary.
* Advocate for customers (internal & external) to ensure operations that meet or exceed the expected client-experience.
* Cultivate and maintain a satisfying work environment by soliciting input from, determining & filling the needs for a diverse staff and customer base.
* Ensure support engineers are up to date on enterprise monitoring and telemetry tools used (Dynatrace, ExtrHop, DataDog, etc...).
* Maintain and manage to accurate metrics of support engineers and contracted resources to ensure optimum performance and continuous improvement.
* Understand team members career objectives, working to create or take advantage of opportunities enabling each to fulfill their objectives.
* Lead the team through adversity with confidence and assurance, understanding when to use restraint and when to leverage power.
* Position your customers and team members to succeed.

* Review and approve all logged time.
* Review and submit contractor milestones within WorkforceLogiq each month
* Review metrics around Incidents, Requests, and Tasks for policy compliance.
* Ensure adequate team coverage by managing PTO requests.
* Conduct 1:1 & team meetings, ensuring team is engaged.
* Ensure regular weekly reporting is submitted to business partners, leadership and stakeholders.
* Assist support engineers with developing strong working relationships with service and application owners, ensuring each regularly attends standup and/or planning meetings.

* Ensure team operations meet or exceed existing service levels to ensure full compliance with operational standards, procedures and best practices is achieved.
* Through service and application team engagement, maintain an awareness of production changes, new applications, software upgrades, bug fixes, etc.
* Participate in product showcases, reviews, and demonstrations respectfully providing experience-based consultation.
* Maintain understanding and proficiency with enterprise tools such as WorkforceLogiq, ServiceNow, InsideCOX Management Tools, etc...
* Provide documentation illustrating weight and cause of incident and problem resolution efforts to influence continuous improvement.
* Ensure documentation of Standard Operating Procedures and runbooks are kept current.
* Collaborate with service & application teams regarding feature/design enhancements and systems/application serviceability and required tooling.
* Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
* Bachelors degree in Business, Finance, Data or Computer Science or related field and up to 3+ years experience OR MS up to 2+ years experience OR 7 years experience of equivalent combination of industry related professional experience and education
* Ability to manage vertically and horizontally
* Experience in systems administration and operations (5+ years)
* Experience with reporting with team level metrics (2+ years)
* Strong written and verbal communication skills with experience in sharing technical data with technical and non-technical persons
* Experience and proficiency using Dynatrace, ExtraHop, NewRelic, and Datadog (2+ year)
*Pluses: *

* Auto or Auction operations experience is a plus
* Experience using data visualization when reporting using tools such as Tableau
* Experienced knowledge with Scrum Methodology

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-09-20 Expires: 2021-11-20
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Manager Software Engineering

Cox Automotive
Atlanta, GA 30303

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