1+ months

Manager, ServiceNow Testing & QA Lead

Tampa, FL 33602
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**Why Patients Need You**

Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

**What You Will Achieve**

This role supports Pfizer's Global Business Services organization managing HR, Sourcing and Financial operations.

The ServiceNow Test Engineer (QA Lead) will be responsible for designing, implementing, and utilizing a combination of automated, ad-hoc, and manual testing methods including ServiceNow Automated Test Framework. You will work with the ServiceNow Product owner and ServiceNow Architect to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform.

**How You Will Achieve It**

+ Work with ServiceNow project managers, developers and administrators to develop manual and automated testing solutions for continuous enhancement and integrations of the ServiceNow platform.

+ Implement ServiceNow Automated Test Framework and other test tools to verify/validate continuous release of ServiceNow major, minor enhancement and maintenance releases.

+ Develop, document, implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria.

+ Develop, document, implement, and maintain best practices for ServiceNow testing and automation.

+ Communicate test goals, priorities, plans, schedule, status, and results across organization.

+ Document and report ServiceNow testing, verification and validation status and results including details of errors, non-conformances, and recommended remediation and corrective actions.

+ Train and mentor users, testers, developers, and business analysts on test plans.

+ Participate in release planning for new ServiceNow feature and platform functionality, defect fixes, and platform optimization.

+ Create ServiceNow platform test framework design and testing process, continual improvements and criteria spanning access, feature, function, usability, performance, load, integration, interoperability and regression test criteria.

+ Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented.

+ Maintain knowledge of test engineering thru self-learning, attending conferences and training.

+ Perform other duties as required.



+ College degree or equivalent combination of education and experience

+ 5+ years of total experience

+ 3+ years ServiceNow testing and development experience

+ Demonstrate experience with defect management and tracking tools.

+ Demonstrate ability to identify errors, and failures through error log and message file analysis.

+ Experience working with Agile Development and Test Management applications of ServiceNow

+ Experience working in an Agile project environment with an emphasis on frequently delivering functional software releases at a sustainable pace

+ Demonstrate project management, communication, and documentation skills to organize successful completion of user acceptance testing.

+ Demonstrate ability to work and communicate collaboratively with Developers to share complex testing error results, recommendations for fixes, and verify/validate acceptance criteria.


+ Experience testing cloud applications and integrations with ServiceNow platform.

+ ServiceNow Certified System Administrator or Certified Application Developer

+ Hands-on experience with the ServiceNow HR Service Delivery platform

+ Familiarity with Human Resources business processes

+ Experience with the SAFe Agile methodology.

+ Ability to work as an individual and in a team environment

+ Strong analytical and problem-solving skills.

+ Strong organization and time management skills.


Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.

Domestic and International travel up to 20%.

**Other Job Details:**

+ Additional Location Information: Tamps, FL; USA - Remote; USA - Any Pfizer Location

+ Eligible for Employee Referral Bonus

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Information & Business Tech

Posted: 2021-04-19 Expires: 2021-06-28
Sponsored by:
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Manager, ServiceNow Testing & QA Lead

Tampa, FL 33602

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