18 days old

Manager, Resident Experience 1

West Palm Beach, FL 33401
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Unit Description

Job Description:  Resident Experience Manager

The Resident Experience Manager (REM) is responsible for the general management of a student housing community consisting of 300 to 600 residents. Under the supervision of a Director for Student Living, the Resident Experience Manager will supervise and evaluate undergraduate Student Living Staff.  The REM will be responsible for conflict mediation, student conduct and programming for assigned buildings and share responsibility for campus-wide training, selection, departmental committees and on-call coverage.  The major responsibilities of the position are as follows but not limited to:    


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  • Bachelors degree
  • Previous supervisory, advisory, programming, and student conduct experience.


  • Ability to apply student development theory in daily practice
  • Demonstrated commitment to personal and departmental development, professionalism, multi-cultural education, creativity, collaboration, and initiative
  • Sense of humor strongly encouraged


    An incumbent assigned this classification will perform some or all of the following universal essential functions approximately 95 percent of his/her time:




    Community Development

    1.      Supervise paraprofessional student staff members.

    2.      Conduct formal evaluations in the fall and spring semesters, and engage in ongoing informal evaluations with all staff. Oversee implementation of resident developed programming and individual contact in the residence halls.

    3.      Support campus-wide programming initiatives. Promote leadership development, self-governance opportunities, as well as civic engagement through resident involvement.

    4.      Provide a high level of visibility and availability to students, while serving as a role model for students and staff.

    5.      Actively promote the University and the department, and support retention/recruitment efforts.

    Performance Standards

    • Conduct weekly staff team meetings.
    • Submit weekly reports to the Director of Student Living including any issues related to staffing etc.
    • Collect weekly individual contact reports from each resident advisor directly or indirectly supervised.
    • Maintain a community programming database to track resident developed programming.
    • Submit formal fall and spring evaluations for each staff member supervised.
    • Attend bi-weekly one-on-one meetings with the Director of Student Living.
    • Attend weekly departmental staff meetings.
    • Submit a semester and annual report for your community to the Director of Student Living and Housing Services.



    Housing Services

    1.      Provide a coordinated delivery of services and resources via the residential clubhouse or building(s) service desk.

    2.      Project a positive student service attitude with particular attention to engaging students in problem solving.

    3.      Communicate Student Living Services, Facilities Services, and other Service-related department policies and procedures to campus residents.

    4.      Properly maintain and staff a residential a building(s) service desk.  Coordinate opening and closing processes for a residential community including maintaining accurate inventories and condition reports of facilities, furniture, and equipment. Complete occupancy reports of residential communities.

    5.      Administer community standards and residence hall policies as they relate to housing services.

    6.      Coordinate assessment and benchmarking activities for residential community in conjunction with department goals and objectives.

    7.      Maintain University Student Living StarRez database for your respective area of responsibility.


    Performance Standards:  


    §  Maintain accurate occupancy information, including up to date rosters.

    §  Process billing for related services or facilities charges as needed.

    §  Process vandalism charges on a community or individual basis as appropriate.

    §  Ensure that Room Condition Reports and Key Forms have been filed for each student in the residential community.

    §  Follow up with the Associate Director of Housing Services to ensure that facilities, furniture, and equipment concerns are addressed in a timely manner.

    §  Supervise the selection, training, and evaluation of Student Living and students who serve as Resident Assistant & Desk Service Coordinators supervised by Student Living.

    §  Supervise the processing of bi-weekly payroll for Desk Service Coordinators & RA staff.

    §  Conduct inventories of all keys, common areas, and equipment at the beginning and end of each semester.





    General Management and Administration

    1.      Maintain daily office hours.

    2.      Investigate thoroughly and respond promptly and professionally to all complaints of students, parents, administrators and others to provide accurate information and foster positive public relations.

    3.      Serve on departmental and university wide committees as requested.

    4.      Assume responsibility for collateral or special assignments within the department or division.

    5.      Maintain current administrative access to all department and university systems

    6.      Assist with departmental strategic planning and development.

    7.      Maintain Confidentiality


    Performance Standards: 

    §  Respond to all calls and e-mail messages within 24 hours.

    §  Log all calls and record responses appropriately.

    §  Serve on at least one university/division-wide committee.

    §  Attend professional development opportunities as able.


    Conduct/Judicial and Behavioral Duties:


    1.      Support and administer all university, and departmental policies, regulations, and conduct standards. Serve as a University conduct officer.

    2.      Promote the development and responsibility of individuals and communities using student development theories.

    3.      Encourage students to use the mediation process to solve interpersonal disputes.

    4.      Document all mediation meetings in StarRez.


    Performance Standards: 


    §  Collect and review community incident reports and turn in within 24 hours of the date of the incident to the Director of Student Living & University Officials.

    §  Process referrals to the Dean of Students within 72 hours of precipitating incident(s).

    §  Ensure that all first-year students have completed roommate contracts by the 6th week of the semester.

    §  Provide the Dean of Students with 6-8 hours per week for conduct hearings.

    §  Use resident advisors individual contact reports and one on one meetings to identify students who may be at risk.

    §  Maintain student files centrally, including records of student conduct processes. Contribute to on-going assessments of the university Code of Conduct.




    Completes all assigned duties by established deadlines and in accordance with established or defined protocols, policies, and procedures. 

    Apprises supervisor of issues that might impede timely completion of assigned duties and/or departmental projects.

    Exercises sound judgment and discretion at all times and maintains cooperative working relationships with both internal and external constituencies and co-workers.

    Exhibits a willingness to perform other duties assigned as requested or required efficiently and timely.

    Complies with all policies and procedures as stipulated in Sodexo Handbook.

    Position Summary

    Responsible for student discipline, directing residence life programing, and ultimately coordinating all residence life and student staff. Plans, schedules and executes training opportunities for Community Ambassadors team including: annual in-service trainings, monthly training sessions and other trainings as necessary.  Works collaboratively with campus and community partners while participating in committees and working groups including: Athletics, Student Associations, Health Services, Student Services, and others. Manages the recruitment and selection process for Community Ambassador team.  Assist in creation of annual budget and costing of student living activities in collaboration with student living team and General Manager.

    Qualifications & Requirements

    Basic Education Requirement - Associates Degree or equivalent experience

    Basic Management Experience - 2 years   

    Basic Functional Experience - 1 year 


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

    Posted: 2020-03-12 Expires: 2020-04-12

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    Manager, Resident Experience 1

    West Palm Beach, FL 33401

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