1+ months

Manager, Program Optimization

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Manager, Services Program Optimization delivers value to the organization by understanding and analyzing the Services programs to determine opportunities to improve the customer experience both in store and online. The Manager will identify and support process improvement initiatives in regards to the customer experience for Home Services, solves problems by considering courses of action within the framework of business goals and standards and provides and communicates recommendations to upper management. Must be a self starter, work well with a team, interact with multiple levels and functions within the Home Services and Merchandising organizations. This person should be able to effectively communicate to teams and other leaders, review and understand sales/financial data and identify trends in business and the retail industry. This role uses strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem to determine the appropriate solution.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 20%- Plan, coordinate and execute online initiatives for services installation programs and At Home Services, as well as site-wide initiatives including product launches, competitive messaging and promotions \u003Cbr /\u003E 20%-Analyze performance of online content and placements, optimize and make improvements as necessary \u003Cbr /\u003E 20%-Conduct competitive research and benchmarking among other retailers including online and in-store walks. Compare to HD.com and recommend to leadership changes to enhance the overall customer experience. \u003Cbr /\u003E 15%-Drive site improvements to completion by coordinating with project managers, service installation partners, designers and editors including new functionality, taxonomy and rich media tools \u003Cbr /\u003E 15%-Partner with cross-functional teams (marketing, search, affiliate, email, signage) to drive services offers and compelling messages via those media channels. Act as a consultant to other THD teams, advise and recommend online best practices \u003Cbr /\u003E 10%-Partner with online content team to develop new media to enhance the category shopping experience including buying \u0026 project guides, product \u0026 how-to videos\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Position reports to Sr. Manager\u003Cbr /\u003E No direct reports\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel 20% to 50% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EExperience in process analysis and improvement\u003C/li\u003E\u003Cli\u003EAbility to handle and prioritize multiple tasks\u003C/li\u003E\u003Cli\u003EEffective interpersonal and problem solving skills\u003C/li\u003E\u003Cli\u003EData analysis experience\u003C/li\u003E\u003Cli\u003ECandidate will also need to be able to handle ambiguity and solve problems creatively\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EStrong leadership abilities and experience in managing cross-functional work relationships\u003C/li\u003E\u003Cli\u003EDetail oriented; ability to manage multiple requests and follow-up on others to ensure things get done\u003C/li\u003E\u003Cli\u003EExcellent strategic and creative skills\u003C/li\u003E\u003Cli\u003EInfluential; practiced in negotiating with others in ways that result in win-win outcomes\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2019-11-24 Expires: 2020-01-22

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Manager, Program Optimization

Home Depot
Atlanta, GA 30303

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