1+ months

Manager-Product Support

Dover, FL 33527
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+ Deliver post-implementation technical product support to Xandrs most strategic partners and customers

+ Work closely with Commercial Partners to share insights, trends, and drive alignment to ensure customer success

+ Partner with Product and Service counterparts to surface product issues, gaps, and areas for improvement to better meet the product needs and business goals of customers

+ Deeply understand the Xandr product, as well as external integrations and other open source advertising technology (ie. Prebid), and how Xandr publisher clients leverage this technology to execute their goals

+ Tenaciously troubleshoot product issues and clearly communicate complex technical concepts to internal and external strategic stakeholders

+ Help build our Customer Success muscle by developing and building best practices, customer facing assets, and internal training and development resources


+ 2+ years of work experience in a client facing, support or consultative role

+ Experience working with web technologies (eg. HTML, CSS, JavaScript, RESTful API's) and/or query language (e.g. SQL)

+ Passionate about working in a fast-paced and dynamic environment

+ Excellent troubleshooting, analytical, and problem-solving abilities

+ Outstanding communication, presentation, and organizational skills

+ Proficiency with data analysis and manipulation in Excel

+ Must be fluent in English


+ Knowledge about digital advertising industry and advertising technology solutions

+ Experience in remote and cross-functional collaboration
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-06-17 Expires: 2021-08-15
Sponsored by:
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Manager-Product Support

Dover, FL 33527

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