1+ months

Manager, Package Engineering

Cisco Systems Inc.
San Jose, CA 95113
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What You'll Do

The focus of this role is to drive the strategy and orchestrate execution for protective packaging solutions that improve customer experience, improve delivery quality, reduce NMS and packaging COGs costs, and environmental footprint. Responsibilities include:

  • Manage and coach a team of seasoned technical packaging professionals to maximize their effectiveness, teamwork and minimize their roadblocks to success
  • Supervise high visibility executive and customer logistics damage escalations to ensure clear-cut root cause and corrective action where packaging design, quality programs, or product handling may be improved to improve the customer experience
  • Define, prioritize, and measure top priority strategies and programs to improve customer experience, improve delivery quality, reduce cost and improve carbon footprint.
  • Listen to customer (disti and end customer) expectations related to sustainable packaging, out of box experience, and quality to help advocate for their requirements cross-functionally and implement within the packaging engineering best practices.
  • Evangelize and partner with Mechanical Engineering Designers, Engineering BUs Product Ops, Marketing and Cx to drive more efficient and robust product designs, packaging designs, and fulfillment solutions that improve customer experience.
  • Partner with GSM on packaging procurement strategy that ensures supply chain efficiency and supply continuity, and packaging quality management.
  • Set goals and manage metrics to report program success as well as identify opportunities for improvement
  • Steward Cisco policies related to packaging design specifications, packaging workmanship and packaging material requirements, pertinent carton and pallet handling requirements, and environmental specifications.

Who You'll Work With

This is a people manager position for the Cisco Central Packaging Engineering Team. You will manage and coach a team, as well as, partner with Global Supplier Management, Mechanical Engineering Designers, Product Ops, and Marketing. The team consists of Packaging Engineers who are responsible for specifying and managing all aspects of the global supply chain-related to protective packaging for Ciscos products from new product introduction (NPI) through our products end of life. In addition, the team has expanded to include a sustainability program manager who has a specific focus on designing, implementing and program managing environmental sustainability solutions related to packaging.

The packaging team among other Cisco teams have been recognized by the EPA for significantly reducing Ciscos carbon and waste footprint.

Who You Are

You have a commitment to excellence and interest in making a difference. You have excellent communication and organizational skills. You are flexible and able to excel in a multicultural global work environment. You have full working knowledge of the English language, both technical and business. Minimum Qualifications include:

  • BS in Business, Packaging Engineering, or Industrial Engineering (or equivalent) + 8 years experience
  • Cross-functional collaboration
  • Influencing and negotiation skills
  • Problem solving and resolution
  • Teamwork and commitment to making the whole team successful

Management Experience:

  • Strong interpersonal and team skills
  • Self-directed and well-organized
  • Strong communication capabilities
  • Strong analytical skills
  • Dealing with adversity

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Posted: 2019-08-30 Expires: 2019-10-24

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Manager, Package Engineering

Cisco Systems Inc.
San Jose, CA 95113
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