21 days old

Manager of CX Software Renewals Sales

Cisco Systems Inc.
Carolina Shores, NC 28467
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What you'll do

You will be responsible for leading a team of Security Specialists within the Security Software Renewals. Security Software Renewals is a key factor in Ciscos success as we continue drive toward annuity software subscription and re-occurring revenue offers. Security Software Renewals is the largest software renewal business within Ciscos Customer Experience (CX) portfolio. These teams of renewal specialists are driving the CX Renewals motion with the customer and managing a team of Cisco resources for all renewal activities from opportunity identification to negation to close. You will build direct relationships with global security software sales, Cisco account managers, Cisco channel partners, end customers, and other cross functional leaders. You will lead all aspects of the renewals business including employee development, forecasting, sales finance, Technology and solution training, in-depth sales migration campaigns, Strategy and Planning.

Responsibilities include:

  • Build, lead and coach a high-performing team of Renewals Specialists
  • Facilitate, own, and lead the sales forecasting process in which your sales finance staff will create on a weekly basis, ensuring consistent and accurate forecasting across all roles. Coach individuals where vital to develop forecasting performance
  • Utilize Salesforce.com to handle the sales funnel from a weekly, monthly and quarterly perspective, ensuring integrity of the funnel and associated opportunities, as well as to ensure sales leads are run and actioned on in a timely and efficient manner
  • Build customer and partner relationships, and work with cross functional teams.
  • Develop and execute Opex management of a multi-million dollar budget for resources, compensation, contingent work force as well as discretionary spending.
  • Establish strong relationships with diverse internal partners including Field Sales Directors & Managers, Account Managers, Security Sales, Marketing, Partner Org, Customer Success, Operations and Sales finance as well as various other functional teams
  • Coordinate the development and implementation of new campaigns, programs and tools for our renewals motions
  • Work with management to deliver on global projects and initiatives, effective team execution on new programs, and campaigns and promotions

Who you'll work with

The Customer Experience organization is one of Ciscos fastest growing teams with diverse and motivated individuals that consistently deliver profitable growth. We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

We are a dynamic and international team that brings excitement to the company every day. We partner with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including: coaching, training and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. We adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.

Who you are

If you enjoy leading in a changing environment, are goal motivated and believe in performance rewards for exceeding annual sales goals though collaboration with partners and internal stakeholders, we have a place for you. The ideal candidate will have experience in leading diverse teams, a strong grasp of sales, and will demonstrate a high level of knowledge working with partners, customers, internal teams and executive leadership. High energy, executive presence, strong communication and the ability to adapt to a constantly evolving marketplace and evolving business models are crucial skills for this opportunity.

Knowledge and experience:

  • BS/BA (or equivalent) plus 7+ years related sales experience with 2+ years direct management of a direct and/or virtual teams.
  • You have experience delivering excellent results against pre-defined goals and targets
  • Understanding of Ciscos Field Sales, Product Specialist Sales and Partner Sales organizations and Cisco Security Portfolio of Offers.
  • Experience in sales and/or sales management within the United State to local, regional, national and global multi-national enterprise customers.
  • Strong leadership skills in coaching and development of direct and/or teams
  • Excellent knowledge of sales processes, organizational structures, management practices and resources development.
  • Leadership and people management skills
  • Excellent communications skills (both written and verbal) and the affinity for building new relationships
  • A high degree of creative ability, analytical and business skills and independent judgment
  • A proven understanding of Cisco and general IT Service renewals would be preferred, as well as a wide appreciation of the IT market landscape

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-03-24 Expires: 2021-04-24
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Manager of CX Software Renewals Sales

Cisco Systems Inc.
Carolina Shores, NC 28467
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