1+ months

Manager of Case Management - Richardson, TX - 934826

Richardson, TX 75080
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  • Job Code
    934826

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doingyour life's best work.(sm)
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"Primary Responsibilities:

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  • Serving as a clinical resource and coach for our Nurse Case Managers, Disease Managers, Nurse Team Leads and Non Clinical Support
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  • Answering clinical questions from staff and resolving client issues
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  • Providing ongoing training and education on clinical knowledge
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  • Handling escalated issues when necessary
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  • Providing updates and conducting meetings with clients as needed
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  • Maintaining staff levels, interviewing and hiring employees and enforcing disciplinary actions
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  • Conducting employee performance reviews
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  • Conducting call monitoring and case auditing of staff, and implementing performance improvement plans
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  • Ability to work in a fast paced environment
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*Position requires work onsite; Monday - Friday business hours in the Central Time Zone*

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Current, unrestricted RN licensure in the state of TX
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  • 3+ years of Clinical experience as a RN
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  • 3+ years of leadership experience, with the ability to partner with staff to build high-performing teams
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  • Computer proficiency- Word, Outlook, Excel, and Internet
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  • Ability to work onsite in the Richardson, TX office, Monday - Friday during business hours
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • 2+ years of case, and/or disease management experience
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  • Call center management experience
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  • Experience working in managed care or telephonic nursing
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  • Experience managing a large staff to manager ratio
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  • Knowledge of URAC and/or NCQA Clinical Standards
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  • Strong people-management experience, to include motivational leadership, ability to implement performance improvement plans, and a drive to see employees succeed in their work
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  • Strong customer service orientation
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  • Ability to manage to metrics
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  • Ability to multi-task effectively
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  • Ability to manage deadlines and task-oriented projects
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  • Ability to manage to metrics
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Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.(sm)
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: RN, nurse, certified case manager, CCM, managed care, leadership, management, call center, Richardson, TX, Texas

Posted: 2021-06-21 Expires: 2021-08-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Manager of Case Management - Richardson, TX - 934826

UnitedHealth Group
Richardson, TX 75080

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