1+ months

Manager, Global Customer Analytics

New York, NY 10007
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The person in this role will partner with an assigned Global or U.S. commercial franchise team to ensure the delivery of high quality strategic business decision support, including investment decisions and commercial strategies and tactics.

As a member of the Customer Analytics & Insights organization, this colleague will work with other Analytics, Informatics, and Business Intelligence (AIBI) resources as necessary, to deliver insightful analyses and recommendations that can be acted upon by the commercial organization.

The person in this role will assist to frame, investigate, and answer key business questions through market research and analytics plans, globally or within countries. These plans will include a combination of primary market research, key performance tracking, and customer data mining to fully understand, generate insights, and contribute to franchise strategy.

This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Customer Analytics and Insights (CAI) colleagues worldwide that are dedicated to helping drive business through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.


Role definition and Key Accountabilities include, but are not limited to:

**Market Analytics**

+ Partner with key stakeholders to support the execution of market research and data analytic plans and manage the research process, globally and within countries.

+ Apply various types of primary market research techniques, both qualitative and quantitative, to answer key business questions.

**Forecasting/Operating Plan Support**

+ In partnership with key Pfizer stakeholders, support Long Range Forecast (LRF) and Operating Plan activities.

+ Ensure accurate performance measurement and deliver regular assessments of portfolio performance to leadership, including clear articulation of the data and its meaning for the business.

**Vendor/Offshore Resource Management**

+ Develop, commission and contract research and analytic projects through preferred vendors.

+ Manage budgets associated with assigned activities.

+ Help identify opportunities for continuous improvement.

+ Accountable for meeting compliance and Corporate SOP obligations of all Primary Market Research projects.

**Collaboration with Other Analytical Teams**

+ Partner with local and global analytical teams to adapt global strategies to the local markets.

+ Share knowledge and expertise with other colleagues.

+ Align with other AIBI teams (CoEs/other Global or Country teams) to ensure cohesive activities with our stakeholders and facilitate best practice sharing.

**Basic Qualifications**

+ 3+ years of professional experience, within analytic or consulting roles.

+ Bachelor's degree required.

+ Demonstrated significant professional experience of commercial, strategy and/or research/analytics interacting with senior stakeholders to effectively communicate insights.

+ Analytic roles in Healthcare and Pharmaceuticals highly preferred, with Investment Banking & Finance desirable.

+ Fluent in English (written and spoken).

+ Strong MS Excel and PowerPoint skills.

+ Understand quantitative and qualitative market research methodologies.

+ Familiar with of secondary data analytics.

+ Ability to connect, integrate, and synthesize analysis into a meaningful 'so what' to drive clear strategic recommendations and enable commercial decision making.

+ Working knowledge of forecasting revenues.

+ Ability to describe relevant caveats and uncertainties in research, analytic projects, and forecasts.

**Preferred Qualifications**

+ Master's degree in quantitative discipline

+ Healthcare and Pharmaceuticals highly preferred, with Investment Banking & Finance desirable


Limited business travel required

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Posted: 2019-10-09 Expires: 2019-12-09

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Manager, Global Customer Analytics

New York, NY 10007

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