1+ months

MANAGER - CX ADVANCED DELIVERY CENTER - MEXICO CITy

Cisco Systems Inc.
Mexico City, Mexico
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Who We Are

Advanced Delivery Centers (ADC) provide flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience (CX) delivery teams.

ADC's highly technical resources support customer engagements, acting as a seamless delivery partner to CX practice and theater teams.

Who You'll Work With

ADCs are located in strategic regions around the globe and the Mexico City location is looking for a highly skilled manager to lead top engineers in Cisco Wireless networks for work across the US and LATAM.

Who You Are

As a CX manager, you will accelerate teamwork and performance in the Advanced Delivery Center in Mexico City:

Scale and lead an innovative, high performing engineering team that consistently delivers high quality, business meaningful client-focused outcomes

Drive efficiency through process rigor and innovative ways of working to execute improvements

Support organizational set-up and growth; act as a main contributor to the culture growth; deliver methodology fine-tuning as well as harvesting the best practices in creating responsive customer service

Transform talent, building capabilities for team members; provide training and development paths for engineers at all skill levels

Execute customer engagements through differentiated delivery models

What You'll Do

Build and manage customer and account team relationships

Rollout network deliveries to customers including wireless site surveys, design documents, and consulting engagements

Work with deployment models, implementation of resources, responding to critical issues, and providing customer solutions both proactive and reactive

Ensure product and process training is complete for all engineers as well as best practices for customer interactions

Lead/participate in high performing teams to deliver integrated client solutions that achieve measurable business results for our clients

Understand the goals of the team and align with Customer Experience methods and objectives

Desired Skills

  • Technical lifecycle service including Planning, Design, Implementation, and Optimization of Enterprise and/or Service Provider networks
  • Understanding of the principles of end-to-end system architecture
  • Experience in leading customer-facing teams, ability to communicate well when presenting and interacting with both external and internal teams
  • Bachelors degree preferred in computer science, electrical engineering or telecommunications
  • 5+ years industry experience

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2019-09-30 Expires: 2019-11-30

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MANAGER - CX ADVANCED DELIVERY CENTER - MEXICO CITy

Cisco Systems Inc.
Mexico City, Mexico
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