8 days old

Manager Custormer Service - Overland Park, KS

Overland Park, KS 66204
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Energize your career with one of Healthcare's fastest growing companies.


You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

If putting a smile on someone's face puts one on yours, you belong on our team. Here at Optum and UnitedHealth Group, we've brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursement. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while building a career.

Primary Responsibilities:

  • Meet Team Quality and Productivity goals
  • Manage and is accountable for professional employees and supervisors
  • Basic tasks are completed without review by others
  • Escalation support - provide various levels of internal/external support
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Work independently
  • Mentor others
  • Act as a resource for others
  • Coordinate others' activities
  • Develop plans to meet short - term objectives
  • Decisions are guided by policies, procedures and business plan
  • Adapt departmental plans and priorities to address business and operational challenges.
  • Influence or provide input to forecasting and planning activities.
  • Products, services or processes decision are most likely to impact individual employees and / or customers (internal or external)
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action
  • Act as a facilitator to resolve conflicts on team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-03-21 Expires: 2020-04-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Manager Custormer Service - Overland Park, KS

UnitedHealth Group
Overland Park, KS 66204

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