1+ months

Manager Customer Delivery - Software Delivery Management (10-13 Years)

Cisco Systems Inc.
Bengaluru, KA 560002
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Manager, Customer Delivery - Software Automation & Orchestration

What You'll Do:

Cisco Customer Experience (CX) Center Organization is looking for a Leader to lead a high performing team in its Software Orchestration Delivery team. This is an ideal opportunity for someone with proven management and technical skills in the software orchestration solutions space to put their abilities to work in an exciting growth environment.

You will work with a team of motivated A-players on Software Orchestration Solutions to:

  • Deliver Network automation and Orchestration applications for specific customers of Cisco
  • Collaborate with cross-functional teams at different stages of solution delivery.
  • Promote and cultivate team spirit and culture across the global team built on open communication, collaboration, teamwork, trust and integrity.
  • Lead employee career development and performance by optimally using leadership skills like mentorship, critical thinking, facilitating change and team development
  • Instill a laser-sharp focus on quality while meeting the customer delivery schedules
  • Drive innovation within the team and develop new capabilities in the areas of portfolio that you are responsible for
  • Drive cross functional initiatives across broader organization for business impact in areas of efficiency, innovation, talent acquisition, development and retention etc.
  • Support the team members with deeper practitioner level understanding of software technical stacks in Java, Python, Big Data, ML/AI areas, and deeper understanding of architectural patterns and best practices

Who You'll Work With:

Youll be a core member of the CX Software Delivery management teams globally and work closely with CX theater teams and customers in formulating delivery plans, strategies and execution plans

Who You Are:

You should have the passion for technology and learning. Around 12+ years of experience in technology industry with at least 4+ years handling and leading teams.

  • You have experience in customer facing delivery management and handling of delivery operations
  • You have experience leading a software engineering team and know how to cultivate an open, transparent, and innovation culture.
  • You have led several multi-engineer projects to successful completion.
  • You have a deep understanding of network service orchestration, service fulfilment, assurance and modern front-end technologies.
  • You have been a software developer in your career developing complex applications and solutions, and understand deeply the entire software development lifecycle and methodologies, with exposure to modern Agile and Devops centric development and delivery methodologies
  • You are a servant leader with passion for mentoring, coaching and active talent development and also have experience in acquisition of top talent
  • You are highly organized and are excellent at following through with commitments.
  • You are passionate about management topics like how to give feedback compassionately and optimally, how to hire incredible engineers, how to set motivating goals to inspire your team, and how to estimate projects accurately.
  • You care deeply about product quality and user impact.
  • Good communication, presentation and inter-personal skills to recruit and motivate a team of highly skilled engineers.
  • Direct experience with Agile Development and project tracking tools
  • Experience in software development using Java, Python or MEAN Stack
  • Experience with OSS/BSS systems and Microservices and Cloud Native architectures, Dockers and Kubernetes is desirable

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We Are Cisco.

Posted: 2020-01-27 Expires: 2020-04-13

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Manager Customer Delivery - Software Delivery Management (10-13 Years)

Cisco Systems Inc.
Bengaluru, KA 560002
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