25 days old

Manager, Customer Care

Koice
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As a Customer Care Manager, youll lead a team of Technical Customer Care Agents in our expanding Call Center in Kosice. The agents represent the voice for the millions of customers using our services a premiere bundle of advanced TV services, high speed internet and digital home phone.


Were offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future and ours. We have a passion for technology which is all about making it simpler for people to live, work and play. This is where you come in. Youll play the vital role in shaping the customer experience and team spirit.


To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. You should bring not only your ability to lead and motivate people but also your positive attitude against new challenges.


Key Competencies:


+ Experience in managing/mentoring a team in a call center environment (2+ years)

+ Outstanding spoken and written English

+ Ability to work in a fast-paced environment and multi-task

+ Lead by example attitude

+ Flexibility in management styles

+ Customer-centric strategy

+ Good organization skills and attention to detail

+ Ability to work in shifts


Salary from 2330 brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.


Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM


**Slovakia Covid -19 Travel Restrictions: At the current time were only accepting applications from candidates who either reside in Slovakia with the lawful right to live and work there or are the EU citizens. This is due to the current travel restrictions and because the new visa/work permit processing is currently suspended.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-05-20 Expires: 2021-06-19
Sponsored by:
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Manager, Customer Care

AT&T
Koice

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