1+ months

Manager, CRM Technologies

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cp class=\u0022xmsonormal\u0022\u003E\u003Cspan\u003EThe Manager CRM Technologies will be responsible for growing customer value through defining, leading and executing technology and data infrastructure solutions that supports the CRM activation activities. This includes showing thought leadership in utilizing our existing CRM technologies and providing solutions to bring in new technologies as needed. This position will also lead the coordination and collaboration of CRM activities with internal groups like Strategic Marketing, Retail Media\u002B, homedepot.com and IT, manage multiple data sources and systems, and manage all external agency technology relationships including exceeding service level agreements.\u003C/span\u003E\u003C/p\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003E15% -\u003C/strong\u003E Performs a variety of tasks related to outbound direct marketing campaigns and process improvements within the CRM operation to execute a sophisticated contact management plan\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003E15% -\u003C/strong\u003E Leads definition and standardization of the selection criteria, segments, measurement methods, and data sources to build the campaign, creation and delivers the post analysis\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003E15%\u003C/strong\u003E - Acts as liaison with CRM and IT teams to ensure data strategy and integration is managed according to campaign management vision\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003E15%\u003C/strong\u003E - Provides technical guidance and alignment to other internal groups on CRM technologies\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003E10%\u003C/strong\u003E - Establishes the process for developing technical application standards, platforms and frameworks; ensures that the technical standards are communicated and used effectively throughout The Home Depot Marketing organization\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003E10%\u003C/strong\u003E - Manages the portfolio of applications to ensure that the foundation is sound and well integrated; Leads external agencies and technical providers to ensure they are integrated and efficient\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003E10%\u003C/strong\u003E - Ensures that all integration points between databases and application systems are mapped, documented and optimized; develops and manages the integration of new technologies into existing application systems\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003E10%\u003C/strong\u003E - Remains knowledgeable of and is capable of implementing best practices for CRM technologies to prove Home Depot as a competitive stance\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EThis position reports to the Senior Manager, CRM.\u003C/li\u003E\u003Cli\u003EThis position has up to 4 direct reports.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ETypically requires overnight travel less than 10% of the time.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EUnderstanding of CRM planning, execution and account management skills\u003C/li\u003E\u003Cli\u003EWell proven project management skills\u003C/li\u003E\u003Cli\u003EExperience developing, leading, and managing internal resources to meet requirements of internal and external partners\u003C/li\u003E\u003Cli\u003EDeep knowledge of statistical analysis\u003C/li\u003E\u003Cli\u003EDeep competency in Big Query, SQL, Python,Tableau, and campaign software\u003C/li\u003E\u003Cli\u003EThorough knowledge of data processing management\u003C/li\u003E\u003Cli\u003EAbility to translate business requirements into technical solutions\u003C/li\u003E\u003Cli\u003EAbility to communicate technical issues to non-technical members of the business and management\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EWorking knowledge of Microsoft Office Suite\u003C/li\u003E\u003Cli\u003EWorking knowledge of presentation software (e.g., Microsoft PowerPoint)\u003C/li\u003E\u003Cli\u003EAbility to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences\u003C/li\u003E\u003Cli\u003EExcellent written and verbal communication skills\u003C/li\u003E\u003Cli\u003EThorough knowledge of campaign management tools with deep experience with multiple major enterprise toolsets and implementations, including supporting tools such as ETL/data movement tools, integration and orchestration tools, and Cloud/SaaS toolsets\u003C/li\u003E\u003Cli\u003EExperience leveraging a cloud environment for campaign execution including modern cloud data sources, vendor integrations, and distributed processing\u003C/li\u003E\u003Cli\u003EDirect marketing, campaign selection, and delivery experience\u003C/li\u003E\u003Cli\u003EDistinguished client-facing written and verbal communication skills, consulting or agency experience a plus\u003C/li\u003E\u003Cli\u003EAbility to learn quickly and work in a collaborative team environment\u003C/li\u003E\u003Cli\u003EBachelor\u0027s Degree in Computer Science, Engineering, Computer Information Systems, Mathematics or related field\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003ECollaborates - Building partnerships and working collaboratively with others to meet shared objectives\u003C/li\u003E\u003Cli\u003ECommunicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences\u003C/li\u003E\u003Cli\u003EDrives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives\u003C/li\u003E\u003Cli\u003ETech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-09-22 Expires: 2020-12-19
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Manager, CRM Technologies

Home Depot
Atlanta, GA 30303

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