18 days old

Manager, Cloud Operations

Cisco Systems Inc.
San Jose, CA 95113
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Cisco IoT CloudOps is responsible for the development and operation of the cloud environment powering all Cisco hosted IoT Applications. Our team of cloud engineers work to design, develop, secure, automate, and operate application infrastructure in a variety of public and private clouds, providing the engineering group a consistent platform to deploy all the IoT application components. 


What You'll Do 

Manage a team that operates the Cloud Infrastructure running multiple Applications, and work with the internal technical teams on best practices, creation of alerting, runbooks, and escalation paths. You will be responsible for tools and process for 24x7 monitoring, alert management, and triaging.  


Who You Are 

An Engineering Leader with experience managing a NOC or Cloud Operations with a solid understanding of Cloud Infrastructure and Applications. The role requires process oriented, energetic, detail-oriented individual to effectively lead the team to achieve the primary goal of maintaining High Availability and MTTR targets. 



Minimum Qualifications 

  • BSEE/CS combined or equivalent degree with 10-15 years related experience. 

  • 3-5 years experience working with cloud environments  

  • Experience managing 24/7 NOC operation, leading troubleshooting efforts during outages. 

  • Experience managing teams across multiple shifts 

  • Experience generating KPIs and reports 

  • Experience with using Grafana, Prometheus, Kibana 

  • Linux system exposure, familiarity with Virtualization, Containers & Microservices 


Technical Experience: 

  • Experience in managing production cloud (AWS or others), associated process and automation workflows 

  • Has broader system level knowledge, intuitive understanding of system level interactions, performance trade-offs 

  • Experience with Continuous deployment of cloud-based software with Canary releases, Rolling updates, blue-green deployments. 

  • Practical experience in balancing zero-down time with databases, schema upgrades, code updates etc. 

  • Good understanding of databases  

  • Experience with SOC2 audit, managing audit requirements and documentation

Posted: 2021-06-02 Expires: 2021-07-03
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Manager, Cloud Operations

Cisco Systems Inc.
San Jose, CA 95113
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