1+ months

Manager, CI Customer Strategy

Atlanta, GA 30303
Apply Now
Apply on the Company Site
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003C/span\u003E\u003C/p\u003E\u003Cp\u003EThe Manager of Customer Strategy is the voice of the customer within Home Depot, identifying, analyzing and delivering compelling customer insights that drive clear business actions and outcomes. Acts as internal consultant to the company, evaluating customer needs and market trends and making recommendations for action in alignment with the Company\u0026rsquo;s overall strategy. Acts as a thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Builds advocacy for sustained organizational investment in customer understanding. Challenges the organization to be relentlessly focused on the needs of the customer and shopper.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E35% Business growth and customer opportunity identification\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EHelps translate customer needs and wishes into business opportunities.\u003C/li\u003E\u003Cli\u003EActs as a dedicated key contact for several internal clients/departments and aligns with them to provide support through solving their business problems with focused and actionable insights\u003C/li\u003E\u003Cli\u003EHelps recommend which customer needs should be pursued for future development and works with Sr. Manager and business partners to develop solutions to address those needs.\u003C/li\u003E\u003Cli\u003EHelps assess customer receptivity to ideas through conducting primary and secondary research.\u003C/li\u003E\u003Cli\u003EUses customer and marketplace understanding to provide strategic guidance and actionable business recommendations.\u003C/li\u003E\u003Cli\u003ESupports the business\u0026rsquo; process for gauging in-market potential for new products and initiatives based on customer reactions.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E30% Special strategic projects\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ESpecial strategic projects will be driven by the annual strategic planning process and ELT request\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E25% Market and trend analysis\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EHelps implement insight plan for the monitoring of customer and marketplace trends and competitive dynamics; transforms data into actionable customer insights, influencing decisions and behaviors of cross-functional leadership.\u003C/li\u003E\u003Cli\u003EHelps build and contribute to foundational understanding of customer and marketplace dynamics.\u003C/li\u003E\u003Cli\u003ESynthesizes disparate data, both internal and external, into insights that drive successful market actions.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E10% Maintain a strategic fact base (customers, customer experience innovation, retail trends, etc.) to help shape executive decision-making\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBecome a subject matter expert to become the \u0026ldquo;go to\u0026rdquo; for specific areas of the business (ie, knows the most about the pro customer).\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EPosition reports to Sr. Manager Customer Strategy\u003C/li\u003E\u003Cli\u003ENo direct reports\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EEnvironment:\u0026nbsp;\u003C/strong\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ETravel:\u0026nbsp;\u003C/strong\u003ETypically requires overnight travel less than 10% of the time.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EEducation Required:\u0026nbsp;\u003C/strong\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EYears of Relevant Work Experience:\u003C/strong\u003E 5\u002B years\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPhysical Requirements:\u0026nbsp;\u003C/strong\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAdvanced degree highly desirable; MBA preferred\u003C/li\u003E\u003Cli\u003EPrevious experience with a top-tier consulting firm\u003C/li\u003E\u003Cli\u003EExperience in the application of research findings and customer analytics to the retail environment\u003C/li\u003E\u003Cli\u003EExperience with qualitative and/or quantitative research methodologies\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAbility to assimilate extensive amounts of structured and unstructured data and insights to see the big picture, analyze, and summarize vast amounts of information as well as understand all of the detail supporting the analysis.\u003C/li\u003E\u003Cli\u003EIntellectually curious, conceptual and critical thinker, able to set ideas into broad social context.\u003C/li\u003E\u003Cli\u003EProject management, leadership, and solid ability to problem-solve creatively.\u003C/li\u003E\u003Cli\u003ESolid organizational skills, analytical ability to work with processes, numbers, and statistics.\u003C/li\u003E\u003Cli\u003EMust be an excellent communicator, with strong presentation skills, and strong ability to develop and state business recommendations or \u0026ldquo;so whats.\u0026rdquo;\u003C/li\u003E\u003Cli\u003EExperience discovering and activating customer insights that lead to sales growth in the form of new product or service launches, existing product improvements and improved marketing efficiency\u003C/li\u003E\u003Cli\u003EUnderstanding of basic statistics related to interpreting quantitative data\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-01-25 Expires: 2020-03-24

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Manager, CI Customer Strategy

Home Depot
Atlanta, GA 30303

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast