13 days old

Manager 3, Regional Operations Support

Sodexo
Reidsville, NC 27320
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Unit Description

Use your best in class housekeeping/custodial management skills to make a real impact on patient healing.

 

Sodexo is seeking a full time Manager 3, Regional Operations Support (ROS) to provide regional support in Environmental Services at Sodexo hospitals and surrounding areas.  This position will last for up to 18 months. While in this full time support role, you are encouraged to apply to permanent positions at any Sodexo location. Annie Penn Hospital is located in Reidsville, Nort Carolina and is part of Cone Health.  The hospital has 110 licensed acute-care beds and provides a number of specialties, including orthopedic surgery, gastroenterology, gynecology, urology, ophthalmology, general surgery, podiatry, nephrology, otolaryngology, and thoracic and general medicine. The successful candidate will need to be flexible to work a variety of shifts while supervising the EVS department for daily, weekly and monthly cleaning.  

 

Overall expectation is to have good client, customer, and employee relations. This position supports this progressive organization by providing leadership for our Environmental team in the delivery of safe, sanitary and innovative services to our patients, customers and hospital employees in a variety of settings. Hours will vary depending on the business needs of the unit.  Prior Environmental Services/housekeeping experience is required, must be results driven, understand employee engagement, and be committed to a winning culture. The successful candidate will have experience with EPIC, bed tracking, patient satisfaction, and possess strong computer skills. Preferred candidates will have experience in Environmental Services, Hotels housekeeping and/or Custodial Services, military service, and excellent customer service skills.  Sodexo is seeking a true self-starter who can lead a team under minimal supervision.

 

 

The successful candidate will: 

  • be responsible for driving client and patient satisfaction scores;
  • provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
  • work with the Environment of Care Committee and Infection Prevention Director;
  • effectively manages the Unit Operating System; and/or
  • support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

 

  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
  • have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • have experience effectively managing projects within agreed upon timelines;
  • are results and safety driven;
  • have in-depth knowledge of housekeeping systems and procedures;
  • have experience with vendor and contract management, as well as union and contract negotiations;
  • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, health care experience preferred but not required;
  • have strong financial acumen and budget management experience; 
  • can multi-task and set priorities;
  • are proficient with computers and other technology

 

Learn more about Sodexos Benefits 

 

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

 

 

 

Position Summary

The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

 

Client / Customer Service - 20%

  • Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
  • Effectively partners with client and Sodexo stakeholders to drive successful outcomes.
  • Complies with all client policies and procedures.

Operational Excellence - 20%

  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Drives change and creates a culture where change is embraced and operationalized. 
  • Brings innovation to client organization through deployment of Sodexo programs and brand.
  • Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Accountable for effective utilization of labor resources.
  • Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.
  • Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Compliance with supply chain management requirements.
  • Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.    
  • Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
  • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 

 

Safety - 20%

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:  Working as a team for safety  
  • Communicating Effectively for Safety  
  • Managing Safety Risks  
  • Optimizing Human and Environmental Factors  
  • Recognizing, respond and reporting incidents 
  • Adherence to all operational safety practices and protocols
  • Drives a safety culture throughout the team.

Talent - 20%

  • Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
  • Creates a culture of continuous learning and development for self and those within the unit assigned.
  • Develops rigorous plans to continually enhance employee engagement and recognition 

Qualifications & Requirements

Basic Education Requirement - Bachelor's degree in a relevant field or equivalent work experience

Basic Management Experience - 3 years 

Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Posted: 2021-06-08 Expires: 2021-07-09
Sponsored by:
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Manager 3, Regional Operations Support

Sodexo
Reidsville, NC 27320

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