1+ months

Manager 3, Regional Operations Support

Sodexo
Palo Alto, CA 94301
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Unit Description

The Executive Chef will provide support in terms of cross unit culinary expertise with a strong focus on driving culinary excellence! We are looking for someone who can inspire and motivate a team.  Someone who possesses great communication and training skills. This is a high-level culinary management role, but will also be hands-on as needed to support operations. The position requires culinary innovation, as well as the ability to think both inside and outside the corporate structure to ensure that we continue to be a culinary leader in our field.

 

This position is a Resource Manager position and is considered temporary; the projected time needed will be up to one year.  

 

 

We are seeking candidates with prior experience managing high volume and multi-unit culinary operations for patients & retail programs along with catering that have proven results in the following areas:

  • Culinary Creativity: Follows culinary trends and innovates using local sustainable food sources, is able to translate ideas into unique menu and recipe programs that advance the culinary experience across the regional enterprise. Candidate must have the ability to completely translate \u201cauthentic\u201d international cuisine to the customer. 
  • Leadership: Ability to effectively manage and communicate with culinary staff, key personnel, catering staff and management teams along with a passion and dedication to be \u201cone of the best\u201d. Candidate must be highly engaged and extremely hands-on in day to day operations.
  • Training: Must be able to articulate and demonstrate a wide variety of cooking techniques and skills for the patient dining/retail/catering staff (plate presentation, quality, safety, proper culinary techniques).
  • Financial: Ability to manage and demonstrate proven results with food costs, labor and controllable expenses.
  • ACF certification, CEC certification and/or culinary graduate (desired but not required);
  • Computer proficient with experience in Sodexo systems to include DRIVE, The Market Connection and FMS.

Position Summary

The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

 

Client / Customer Service - 20%

§   Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 

§   Effectively partners with client and Sodexo stakeholders to drive successful outcomes.

§   Complies with all client policies and procedures.

Operational Excellence - 20%

§   Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§    Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

§   Creates a continuous quality improvement culture that drives operational efficiencies.

§   Drives change and creates a culture where change is embraced and operationalized. 

§   Brings innovation to client organization through deployment of Sodexo programs and brand.

§    Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

§   Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

§   Accountable for effective utilization of labor resources.

§   Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.

§   Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 

§   Effective risk management by ensuring consistent regulatory and legal compliance. 

§   Compliance with supply chain management requirements.

§   Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.    

§   Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§   Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§   Effectively delegates operational responsibilities to appropriate individuals / positions. 

 

Safety - 20%

§   Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§   Behaviors include:  Working as a team for safety  

§   Communicating Effectively for Safety  

§   Managing Safety Risks  

§   Optimizing Human and Environmental Factors  

§   Recognizing, respond and reporting incidents 

§   Adherence to all operational safety practices and protocols

§   Drives a safety culture throughout the team

Talent - 20%

§   Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§   Creates a culture of continuous learning and development for self and those within the unit assigned.

§   Develops rigorous plans to continually enhance employee engagement and recognition 

Qualifications & Requirements

Basic Education Requirement - Bachelor's degree in a relevant field or equivalent work experience

Basic Management Experience - 3 years 

Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Posted: 2020-01-06 Expires: 2020-03-07

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Manager 3, Regional Operations Support

Sodexo
Palo Alto, CA 94301

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