25 days old

Manager 2, Regional Operations Support

Sodexo
Syracuse, NY 13202
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Unit Description

Sodexo Senior Living is seeking a Manager 2, Regional Operations Support for the Northeast Region of the US.  This resource role will focus on providing food service management support for Senior Living accounts in the Northeast Region and will support new business.    This position will require extensive travel with the typical schedule being 10 days on with 4 days off.  The ideal candidate will reside in New York.

 

This is an exceptional career growth opportunity with the strong possibility of moving into a permanent role within the district.  As a Regional Operatrions Support Manager, the selected candidate will be eligible to apply to permanent Sodexo positions.

 

We are looking for candidates who will:

 

  • have oversight of day-to-day dining operations 
  • deliver high quality dining program for residents;
  • implement Sodexo systems and programs, and oversee training of staff;
  • continuously evaluates service to ensure resident and client satisfaction;
  • drive employee engagement and resident satisfaction through strong leadership skills;
  • integrate fully within our client's organization and be a trusted adviser with a customer service focus;
  • achieve company and client financial targets and goals;
  • develop and maintain strong client and customer relationships;
  • develop strategic plans;
  • create a positive environment; and
  • ensure Sodexo Standards are met.

The ideal candidate will have:

 

  • three or more years previous food service management experience;
  • strong hospitality skills;
  • strong financial skills;  
  • a strong background in safety and sanitation compliance;
  • a work history demonstrating strong leadership and hospitality skills and the ability to work collaboratively;
  • the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
  • knowledge of compliance to food safety, sanitation, and overall workplace safety standards;
  • the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and
  • strong computer skills and report management experience.

 

 Learn more about Sodexos Benefits 

 

Not the job for you?

At Sodexo, we offer Food Service Management and Retail Management positions in a variety of business segments, including Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

 

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. 

 

 

 

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable

 

Primary Responsibilities:

 

Client / Customer Service - 20%

  • Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
  • Provide effective communication for clients and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.

Operational Excellence - 40%

  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Drives change and creates a culture where change is embraced and operationalized. 
  • Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 20%

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Accountable for effective utilization of labor resources.
  • Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Compliance with supply chain management requirements.
  • Understands and effectively manages unit finances in the Sodexo budgets.    
  • Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
  • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 
  • Follows best practices in decision making to determine best solutions for the business. 

Safety - 10%

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:  Working as a team for safety  
  • Communicating Effectively for Safety  
  • Managing Safety Risks  
  • Optimizing Human and Environmental Factors  
  • Recognizing, respond and reporting incidents 
  • Adherence to all operational safety practices and protocols
  • Drives a safety culture throughout the team

 

Talent - 10%

  • Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
  • Creates a culture of continuous learning and development for self and those within the unit assigned.

 

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

 

Basic Management Experience - 3 years

 

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Posted: 2021-05-18 Expires: 2021-06-18
Sponsored by:
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Manager 2, Regional Operations Support

Sodexo
Syracuse, NY 13202

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