1+ months

Manager 2, Regional Operations Support

Sodexo
Lexington, MA 02421
Apply Now
Apply on the Company Site

Unit Description

  • You want high visibility, challenging opportunities and a rewarding environment.
  • You believe in an open, inclusive culture where everyone can thrive. Lead a team where engagement, productivity and innovation are born in this environment

 

Sodexo  is seeking an Environmental Services Manager 2 Regional Operations Support, for to support the New England Area.  This will support the day to day operations in the ES department.  Work experience in utilization of Sodexo Programs desirable ( Trakkar, SMS, Gold Check, etc. ). This is a various shifts depending on the needs of the units and may at times require weekends and holidays.  We are looking for someone with high energy. Great attitude and teamwork are a must. This position  will report directly to a Client Executive.

We are looking for someone with high energy. Great attitude and teamwork are a must. This position  will report directly to a Client Executive.

 

 

We are looking for a candidate who:

\u2022has experience leading and managing a team\u2022has experience driving customer service satisfaction results\u2022possesses strong leadership skills and has the ability to work independently\u2022safety driven\u2022provides a clean and safe environment for patients, visitors and staff\u2022strong Environmental Service  skills\u2022experience with all regulations governing hospitals

 

 

 

 

 

 

 

 

 

 

 

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable

 

Primary Responsibilities:

 

Client / Customer Service - 20%

§   Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 

§   Provide effective communication for clients and customers to ensure excellent customer service.

§   Effectively partners with client and Sodexo employees to drive successful outcomes.

§   Complies with all client policies and procedures.

Operational Excellence - 40%

§   Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§    Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

§   Creates a continuous quality improvement culture that drives operational efficiencies.

§   Drives change and creates a culture where change is embraced and operationalized. 

§   Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 20%

§   Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

§   Accountable for effective utilization of labor resources.

§   Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 

§   Effective risk management by ensuring consistent regulatory and legal compliance. 

§   Compliance with supply chain management requirements.

§    Understands and effectively manages unit finances in the Sodexo budgets.    

§   Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§   Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§   Effectively delegates operational responsibilities to appropriate individuals / positions. 

§   Follows best practices in decision making to determine best solutions for the business. 

 Safety - 10%

§   Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§   Behaviors include:  Working as a team for safety  

§   Communicating Effectively for Safety  

§   Managing Safety Risks  

§   Optimizing Human and Environmental Factors  

§   Recognizing, respond and reporting incidents 

§   Adherence to all operational safety practices and protocols

§   Drives a safety culture throughout the team

 

Talent - 10%

§   Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§   Creates a culture of continuous learning and development for self and those within the unit assigned.

 

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

 

Basic Management Experience - 3 years

 

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Posted: 2020-06-18 Expires: 2020-08-21
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Manager 2, Regional Operations Support

Sodexo
Lexington, MA 02421

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast