1+ months

Manager 1, Regional Operations Support

Pembroke, MA 02359
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Unit Description

Join a creative and innovative team that makes a positive impact on the patient experience.


Sodexo Healthcare is offering an exciting Manager in Training (MIT) program to recent graduates and managers that are looking to start a career in healthcare management.   Through practical work experience on site training and mentoring, the MIT will acquire the management skills necessary to succeed as an Environmental Services Manager with Sodexo.




Why should I apply?

  • Gain valuable industry experience working with leaders in the healthcare field
  • Professional training and development
  • Mentoring from a Sodexo leader


    Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

    The successful candidate will: 

    • be responsible for driving client and patient satisfaction scores;
    • provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
    • lead teams and departmental projects and initiatives;
    • effectively manage the Unit Operating System; and/or
    • support a diverse and inclusive workforce.

    Is this opportunity right for you? We are looking for candidates who:

    • Are interested in a career in healthcare
    • Have a passion for customer service or patient care
    • Are open to travel (up to 75%) and relocation

    At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexos Benefits.Not the job for you? At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.Working for Sodexo: How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

    Position Summary

    The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 


    Primary Responsibilities:

    Client / Customer Service 

    • Provide effective communication for client and customers to ensure excellent customer service.
    • Effectively partners with client and Sodexo employees to drive successful outcomes.
    • Complies with all client policies and procedures.
    • Owns and drives operational excellence outcomes of Sodexo and client.
    • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
    • Creates a continuous quality improvement culture that drives operational efficiencies.
    • Utilizes all operational processes to drive continuous improvement and celebrate
    •  successes.

     Analysis & Decision Making 

    • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
    • Follows best practices in decision making to determine best solutions for the business. 
    • Effective risk management by ensuring consistent regulatory and legal compliance. 
    • Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
    • Effectively delegates operational responsibilities to appropriate individuals / positions. 


    • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
    • Behaviors include:   
      • Working as a team for safety 
      • Communicating Effectively for Safety 
      • Managing Safety Risks 
      • Optimizing Human and Environmental Factors 
      • Recognizing, respond and reporting incidents
      • Adherence to all operational safety practices and protocols
      • Drives a safety culture throughout the team




    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree in related field or equivalent experience

    Basic Management Experience - 2 years 

    Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

    Posted: 2021-05-04 Expires: 2021-07-04
    Sponsored by:
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    Manager 1, Regional Operations Support

    Pembroke, MA 02359

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