29 days old

Food Services Manager, Regional Operations Support

Sodexo
Hershey, PA 17033
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Unit Description

This Food Manager, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area for Retail / Cafeteria / Patient Feeding as assigned by the Client Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable. 

This ROSI Manager will cover primarily Eastern PA.

 

We are looking for an individual with a background in Retail Food Service / Cafeteria and with management experience in a retail / restaurant setting. The ideal candidate will possess a solid understanding of food safety and sanitation guidelines and be comfortable in a high volume, fast paced environment.

 

Responsibilities will include but not limited too:

  • Cash handling/management
  • Working with Unit Financial Reporting
  • Training and development of staff
  • Daily operation standards and closing the operation
  • HACCP and Safety for regulatory compliance
  • HR functions (recruiting, interviewing, disciplinary)
  • Ensuring quality standards and HACCP guidelines
  • Supervision of client employees
  • Employee engagement
  • Direct customer and client interaction

The Ideal Candidate will have:

  • Understanding for increasing retail food sales through: product placement and merchandising
  • Be customer / guest oriented to enhance the dining experience
  • Systems orientation for menus/graphics/costing/ordering and inventory/Point of Sale systems
  • Flexibility to multi-task, delegate, review and adjust employee work schedules.
  • ability to manage, motivate, schedule and train hourly employees

We are looking for candidates who will manage:

  • Frontline staff
  • Cash handing process

Is this opportunity right for you?

At Sodexo, you will find the ingredients for a great career in food service management specializing in Retail Management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.

 

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

 

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance \u2026 every day. 

 

Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

Client / Customer Service 

  • Provide effective communication for client and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.
  • Owns and drives operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Utilizes all operational processes to drive continuous improvement and celebrate
  •  successes.

 Analysis & Decision Making 

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Follows best practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 

  Safety 

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:   
    • Working as a team for safety 
    • Communicating Effectively for Safety 
    • Managing Safety Risks 
    • Optimizing Human and Environmental Factors 
    • Recognizing, respond and reporting incidents
    • Adherence to all operational safety practices and protocols
    • Drives a safety culture throughout the team

  

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years 

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2021-05-25 Expires: 2021-07-16
Sponsored by:
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Food Services Manager, Regional Operations Support

Sodexo
Hershey, PA 17033

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