23 days old

Managed Service Business Architect

Cisco Systems Inc.
Carolina Shores, NC 28467
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Do you have experience designing custom managed services
Have you owned the delivery of a cloud service before?

What you'll do

Cisco Managed Services (CMS) organization seeks a senior leader to join a team of extremely hardworking engineers supporting Collaboration managed service offerings for Cisco customers. This is a phenomenal opportunity for a technology leader that is committed to customer success and operational excellence. The successful candidate will have a track record of modeling, designing, and optimizing the service delivery architecture to support Cisco's most strategic customers, as well as the ability to message service scope, responsibilities, and outcomes to internal and external service executives.

Role & Responsibilities

  • In this role you will be a sales and solution lead for strategic and customized managed services around Cisco's collaboration technologies.
  • Responsibilities include:
  • Identify and lead initiatives for new business engagements with existing or new managed service customers.
  • Accountable for and executing against product and team strategies.
  • Develop bottoms-up cost models for staffing and services, as well as incremental staffing models.
  • Build and deliver executive-level messaging, both verbally and written.
  • Develop service description and sales enablement collateral to drive consistent outcomes.
  • Lead execution of vision in times of ambiguity.
  • Constructively address challenges as opportunities.
  • Inspirational!

Requirements & Skills

  • 10+ years of professional experience, with experience delivering managed service outcomes.
  • Can identify new and existing opportunities for developing new or custom services that are strategic to be included in service offerings.
  • Ability to support and coach business development managers and account managers.
  • Ability to develop financial models, out through terms, with ramping quantities or changes in scope along milestones within the term.
  • Experience with Cisco Collaboration solutions preferred.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2020-11-06 Expires: 2020-12-19
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Managed Service Business Architect

Cisco Systems Inc.
Carolina Shores, NC 28467
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