1+ months

LVN Patient Navigator North Austin

Austin, TX 78701
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  • Job Code
    835983

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm)

 

The Patient Navigator (PN) enhances navigation through the complexity of hospital admissions for patients and providers as dedicated patient-care facilitators without clinical responsibilities integrated as full members of the inpatient care team responsible for enhancing communication between and among patients and providers. This position will be under the general guidance of the Administrator responsible for inpatient hospital service.

 

This position will require some local travel. We will need an LVN that can handle the commute to facilities in the north Austin area to meet with patients and weekly meetings throughout the city to meet with PCPs.

 

Primary Responsibilities:

  • Reconcile inpatient census with hospitalists and Trucare information
  • Assist hospitalists to obtain medical records from outside entities including accurate medication list, specialist consults, hospital records, and any other records requested
  • Obtain follow up appointments with primary care physician, and specialists if applicable, prior to discharge, working with the case management and transitions team to coordinate optimal timing
  • Liaison for the hospitalists and patients to the clinic health coaches, triage nurses, clinic administrators and primary care physicians if any information needed from hospital portal
  • Obtain accurate medication lists on admission and discharge from inpatient facility.  Utilize eCW and ePRG as needed to reconcile information
  • Assist with medication delivery to patients prior to discharge through relationships with local pharmacy
  • Communicate by phone to patients and families after discharge to identify barriers and issue which could possibly cause readmission while appropriately working with primary care clinic staff to resolve
  • Coordinate referrals to Palliative Care Program or hospice when requested
  • Follow up with hospital and WellMed Case Managers prior to discharge to ensure discharge planning occurs in a timely manner. Be available to answer questions regarding discharge plan and needs of patient and/or family
  • Coordinate medical record requests for outside records as needed by the hospitalist team, utilitizing eCW as appropriate or communicating directly with outside physicians
  • Assist with DataRAPs initiative to utilize hospitalist encounters to capture HCC codes, including tracking mechanism to measure success
  • Gather data as needed and organize participation in PCC meetings creating better collaboration between primary care physicians and hospitalists
  • Assist with completion of patient satisfaction surveys for the providers on the hospitalist team including data entry into the appropriate database
  • Work with the administrator and hospitalists to identify issues affecting quality, readmissions, leakage, and increased length of stay while working to identify processes to improve
  • Monitor quality measures in EPRG to so that when possible metrics can be addressed while in hospital. Understand how to access pink box report and other tools to notify hospital teams of any gaps outstanding for each patient
  • Performs other related duties as assigned
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Posted: 2019-07-27 Expires: 2019-09-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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LVN Patient Navigator North Austin

UnitedHealth Group
Austin, TX 78701

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