30 days old

Lifecycle Success Program Manager - Localization

Cisco Systems Inc.
Bengaluru, KA 560002
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Who You'll Work With

This is a highly strategic, customer-obsessed, and technical leadership role intended to lead the teams that help our customers with a myriad of their adoption challenges across the following product domains: Networking, Security, Data Center, Collaboration, SP, IoT, CX Automation, and Cross-BE.

What Youll Do

The Manager of Lifecycle Success Architecture Leads is a highly critical technical specialist, innovator, and strategic people leader that engages the following partners to accomplish the following:

  • Lifecycle Success Architect Leaders providing support from a technical, personal, and career trajectory perspective for multiple dynamic teams.
  • Ciscos Customers to accelerate their adoption of Cisco products/Solutions that transform their business sand drive business outcomes.
  • CX and BE Product Managers to provide technical insights and support based on business reviews.
  • Customer Success Specialist (CSS), Customer Success Executive, and Success Program Manager community to technical build, provide business updates, and contribute to the enablement on the communities as it pertains to Lifecycle Success initiatives.

This role focuses on driving architecture strategy, innovation, global execution, and global consistency across the Ciscos Customer Experience lifecycle success assets. Through technical and business leadership and expertise you will daily influence the products, offerings, programs, processes, tools, and results that craft the overall experience of CSS engagements with customers and will serve as a technical leader within the wider CXPM and CS communities. This includes:

  • Accelerate customer adoption in Ciscos most critical business areas by working with the CSS, Product Management, and customer community to identify, define, and share feedback that would aid in prioritizing the use cases
  • Drive innovation and development of all our lifecycle success assets including Accelerators and ATXs, in partnership with the Product Management Practice, New Product teams and the CSS community. Role also includes harvesting innovation and standard methodologies.
  • Partner with the Digital Transformation & CX Engineering teams to provide feedback that influences a technical working model and platform for lifecycle success assets.
  • Participate in Early Field Trial (EFT) process and delivery for all new lifecycle success assets (e.g., Ask The Expert, Accelerators) and be responsible for delivery and improvements to first round of pilot customers.
  • Develop, mentor, and train wider CSS, CSE, and SPM communities on new lifecycle success assets.
  • Participate in and maintain a detailed feedback loop with the CSS community to improve existing lifecycle success assets and assemble standard methodologies for all new development.
  • Assist in mentoring our top Architect Leads as well as some of our top CSSs on a rotational basis as they assist with lifecycle success asset development and maintenance while contributing to their growth and development.

Who You Are

  • Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to lead cross-functional teams driving alignment on decisions that improve customer value.
  • Servant Leader: Personal conviction to see all around them progress and succeed in any and all efforts that they are a part of. Has not only the innate ability, but a honed sense of how to positively influence the lives the individuals around them
  • Technical Guru: Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be effectively applied in a customers environment to accelerate customer value. A desire to use this understanding to drive business value and participate in leadership conversations to influence.
  • Cross-Team Collaborator & Influencer: Work across internal and external teams of all levels to proactively encourage technical implementation decisions and work towards common goal. Ability to operate and interact with leadership at the highest levels within our customers organization as a trusted advisor and consultant.
  • Business Acuity: Clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace. Ability to use this eye for business while interacting with executive leadership to communicate strategy and influence plans for execution.
  • Results Oriented: Interest in and validated ability to lead a team while driving execution across relevant technology and business outcomes.
  • Effective Communicator: Delivers sophisticated information in a confident and convincing manner, appropriate to a diverse audience that produces clarity, encourages action, and gets results.

Required Experience

  • Combination of 10+ years of experience in technical consulting, direct customer interfacing/engagement, and people leadership role with an understanding of industry standard methodologies related to solution domains.
  • Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges
  • Suggested Previously or Currently held Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent preferred
  • Suggested Cisco People Leader Certifications/Courses: Aspiring Leaders
  • BS Engineering, Computer Science, Information Technology, Masters preferred

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2021-05-21 Expires: 2021-06-21
Sponsored by:
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Lifecycle Success Program Manager - Localization

Cisco Systems Inc.
Bengaluru, KA 560002
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