1+ months

Licensed EAP Counselor (Evening Shift) - San Francisco, CA or San Antonio, TX

San Antonio, TX 78205
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  • Job Code
    893140

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. (sm)

 

Licensed EAP Counselors conduct telephonic and on-line (chat) with individual members.  EAP Counselors use clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for member calls.  Solution Focused Consultation, Motivational Interviewing and short term problem resolution are the clinical modalities used to develop an individualized action plan.  Within the context of the consultation, the EAP Counselors guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors.  EAP Counselors coordinate and facilitate the response to high risk situations through consultation with licensed staff. In addition, EAP Counselors are the National Point of Contact (NPOC) for non-licensed EAP Specialists.  Licensed Counselors provide clinical consultation and mentorship to non-licensed EAP Specialists.

 

***This position is full time, Monday - Friday, EVENING SCHEDULE: 12:30pm - 9:00pm PACIFIC TIME ZONE (after applicable training).  Candidates in Central Time will need to account for the time zone change (2:30pm - 11:00pm CST)***

 

If you are located in San Francisco, CA or San Antonio, TX, you will have the flexibility to telecommute* as you take on some tough challenges.

 

Primary Responsibilities:

 

  • Conduct telephonic and on-line (chat) consultations with individual members
  • Engage individually with members to clinically and holistically assess the reason for call and presenting needs including issues impacting the individual’s personal wellbeing, emotional and physical health, and personal safety
  • Independently conduct thorough assessment of risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff in order to access appropriate level of care and ongoing support. Coordinate follow-up care and services to individuals and organizations, as appropriate
  • Develop next steps and identify meaningful goals and resources utilizing Solution Focused Consultation model
  • Provide appropriate type of service based on member’s presentation, clinical history and needs and accurately differentiate between EAP and BH services
  • Formulate short term problem resolution plan of action, and provide full Benefit Exploration reviewing the appropriate tools and resources to support the plan, and offer and refer clients to additional benefits including access to Health Coaches, Health Advisors, and community resources as appropriate
  • Authorize additional services including behavioral health, and/or contracted EAP and behavioral health network providers
  • Formulate and document accurate description of member’s clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries
  • Provide resources, consultation, coaching and guidance to non-licensed EAP Specialists as designated National Point of Contact
  • Provide consultation and disposition on ‘risk’ calls with non-licensed EAP Specialists
  • Maintain appropriate confidentiality
  • Participate in staff meetings, case consultations, and training opportunities
  • Consult as required with licensed peers and supervisors

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

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Posted: 2020-09-18 Expires: 2020-11-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Licensed EAP Counselor (Evening Shift) - San Francisco, CA or San Antonio, TX

UnitedHealth Group
San Antonio, TX 78205

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