1+ months

LHI Customer Service Representative - Temporarily Remote within Tampa, FL

Tampa, FL 33602 Work Remotely
Apply Now
Apply on the Company Site
  • Job Code
    889198


At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone
 

LHI is one of 4 businesses under OptumServeOptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.

 

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

 

LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

 

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.

 

This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 10:00am to 7:00pm Monday - Friday with a rotating Saturday shift of 7:00am to 3:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located in10210 Windhorst Road Tampa, FL 33619 / This will be temporarily remote from home. After Covid-19 restrictions are lifted, you will be required to work in the office full-time.

 

We offer 5 weeks of paid training. The hours during training will be 8:00am to 4:30pm Monday-Friday. Training will be conducted virtually from your home.


What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

 
Primary Responsibilities:
  • Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture
  • Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries
  • Identify potential behavioral health situations and follow contract specific protocol to assist callers.
  • Maintain constant awareness of service level and queue status in order to meet contractual requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

",
Posted: 2020-09-08 Expires: 2020-11-06

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

LHI Customer Service Representative - Temporarily Remote within Tampa, FL

UnitedHealth Group
Tampa, FL 33602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast