4 days old

LHI - Administrative Assistant - Clinical Operations - La Crosse, WI

La Crosse, WI 54601
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  • Job Code
    858460

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. 


If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.


Provide efficient and organized administrative support and communication to Clinical Operations department collaborating with team members to attain operational goals.  Act as a point of contact for inbound telephonic and email inquiries to identify needs and route inquiries appropriately; answer non-medical questions; place outbound non-medical calls as directed.


Primary Responsibilities

  • Act as a resource and communicate with internal/external customers to field non-medical requests and questions to internal departments
  • Monitor voicemail boxes as assigned.
  • Maintain department initiatives as assigned (ie: SALUTE, stats, Schedules, tasks, assigning of tasks, ect)
  • Triage medical questions to appropriate medical team member
  • Data entry of medical information and medical readiness into external databases
  • Clear, concise documentation of all communication and actions taken with interaction for employees, internal customers
  • Scan, attach and complete tasks, route exam documents to appropriate entities
  • Work with Medical Director, Physicians and Clinical Operations team members for document routing and completion of system generated tasks as identified by Clinical Operations leadership
  • Assist with writing and maintaining documents for the department related to the production of its daily work flow to include departmental policy, work instructions, standard operating procedures and reference materials.  Review documentation in the DMS.
  • Monitor Clinical Operations Department office supplies and floor supplies (break room, coffee station, ect)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-05-23 Expires: 2020-06-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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LHI - Administrative Assistant - Clinical Operations - La Crosse, WI

UnitedHealth Group
La Crosse, WI 54601

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