1+ months

Leave Management Administrator

Cox Automotive
Maitland, FL 32751
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*Primary Location: *495 Keller Rd, Maitland, FL, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202104069
*Cox Automotive *is currently looking for a *Leave Management Administrator* to join our team in *Maitland, Florida*. * **Due to curent COVID-19 restrictions, this is a temporary work-from-home role. This position will, at some point, transition to a flexible hybrid work environment. *
*Your Role:*
The Leave Management Administrator works in the Employee Service Center ("ESC") as part of a dedicated team of HR professionals, serving over 20,000 Cox Automotive employees in the United States. Responsibilities include the oversight, coordination and tracking of all types of leaves of absence for employees in multiple locations. This includes employee and manager leave counseling, document creation and distribution, leave status and case tracking, STD and 3rd party offsets. The incumbent serves as a subject matter expert in all areas of leave compliance. The Administrator serves as a liaison between the ESC, employees, managers and Human Resources Business Partners while providing a high-level of support including customer service.
This role supports four time zones. As such, the schedule can be between the hours of 9:00 am - 6:00 pm.
*Job Summary: *

* Functions as a Tier 2 Specialist in support of the ESC Leave team.
* Supports escalated calls and tickets from the ESC Generalist and strives to provide a final resolution within targeted service level agreements (SLA).
* Communicates leave concepts to all employees in accordance with customer service guidelines.
* Maintains effective leave tracking and reporting systems through review of work flow processes to ensure efficiency, accuracy, and quality.
* Determines leave type, eligibility, and approval; calculates appropriate leave length and monitors the maximum duration of leave within applicable local, state and workers compensation laws.
* Administers our company sponsored Short-term disability program and is the liaison between the customer and Aetna Disability department for our Long-term disability program according to plan guidelines and established company practices.
* Monitors, tracks, coordinates the integration of leave of absence such as; FMLA, Military, State mandated leaves, Workers Compensation, Medical and company Personal Leaves of Absence for non-FMLA leaves for all employees. Reviews & approves certifications and tracks leave usage.
* Coordinates with payroll when necessary to ensure Short Term Disability (STD) and third party off set are paid correctly.
* Partners with Lead Leave Specialist and in-house legal counsel for guidance on complex items such as the interactive process and ADA accommodation.
* Responsible for all communications with the employee, management, Human Resources, and/or any third-party disability vendor during the duration of an employee leave.
* Researches and resolves issues by interacting with Payroll and Benefits Specialists.
* Remains current on related local, state, and federal law changes as they relate to leave management.
* Follows up on outstanding issues to ensure resolution, keeps customers informed on the status of research and closes ticket when complete.
* Responsible for securing, safeguarding and keeping confidential employee information as required by our, "Personally Identifiable Information Security Policy" and all other data privacy requirements.
* Position supports 4 time zones. Must adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility is required to support peak volume events throughout the year.
* Performs other duties as assigned by management.
Qualifications:
* Where permitted by law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered).
* High School Diploma or equivalent required.
* Minimum 3 years of experience in administering high volumes of FMLA and various leave of absence requests for a medium to large workforce.
* Strong verbal, written, and interpersonal skills.
* Effective customer service, time management and organizational skills.
* Commitment to quality and collaboration in a team-based environment.
* Thorough knowledge of common leave management terminology.
* Proficiency in PeopleSoft or similar HRIS system and Microsoft Office 2010, including strong MS Excel skills.
*Preferred Qualifications:*

* 5 years of experience in leaves and accomodations.
* Multi-state leave processing experience.
* PHR or SPHR.
#LI-037

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-09-15 Expires: 2021-11-15
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Leave Management Administrator

Cox Automotive
Maitland, FL 32751

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