1+ months

Leader, Technical Systems Engineering - Salesforce Manager

Cisco Systems Inc.
Bengaluru, KA 560002
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In Cisco IT, we have a unique opportunity- we actually get to use the technology we create!

We are Innovators. We drive innovation to propel business transformation while maintaining operational precision.

We are Accelerators. We accelerate digital solutions to generate cost savings and productivity gains for enterprise growth and success.

We are Transformers. As customer zero, we transform the customer experience by being our own customer first.

With agility, quality, and security, we continuously deliver business outcomes for our infrastructure clients.

What You'll Do

  • As a Leader, you will own the Delivery and Operations of world class solutions for Cisco's Customer Experience team that are built primarily on Salesforce platform covering Service cloud and Cloud Native applications.
  • You will mentor and grow hard-working team.
  • You will be developing and driving implementation of solutions / approaches for business problems associated with Customer entitlements.
  • You will be an Agile team member and thoroughly understand your space but you will also look at the solution from an End to End perspective and contribute towards shaping the approach and solution.
  • You will be putting Client Experience first in all your solution and process designs
  • You will learn from production insights and propose improved future solutions
  • You will analyze trade-offs between options and make recommendations on solutions / approaches.
  • You will bring Industry and outside in perspectives on how we can shape the delivery of our services and as such, the client experience

Who Youll Work With

  • Hardworking group of developers, data analysts, client success managers, architects, project managers, devops engineers, and infrastructure service teams
  • Collaborate with IT service owners, product owners and development teams
  • Partner with multi-functional IT and non-IT Teams

Who You Are

  • You will be a People Manager for a high-performance team and a Go To Person within the teams for Technical Thought leadership for Transformational projects. As a result, you have a winning record of improving the systems and processes with out of the box thinking and innovative solutions to deliver unprecedented operational efficiencies and productivity savings.
  • Perform in depth business analysis mainly in the areas of Client Experience and Service Success
  • Demonstrate both functional and technical knowledge and thought leadership in how we can innovate, bringing to bear a wide knowledge of business processes and tools.
  • Highly collaborative with an appreciation for the benefit of a team approach
  • Proficient in business process, operations, and metric definition standard methodologies
  • Proficient in risk and issue management and resolution
  • Strong written and verbal communication skills
  • Exceptional organization and planning abilities

In addition, you have a successful track record of building long term, trusting relationships with peers and leaders and the ability to optimally influence with your superb interpersonal skills; written, verbal and social which gives you an edge to create an impact. All of this, combined with your dedication to lead innovation and promote a culture of support makes you an excellent fit for our team.

Our Minimum Qualifications for this Role are:

Key Skills Required:

  • Minimum of 15 years of experience in delivering CRM business applications with bachelors in engineering or Bachelors in Science/Computer Science
  • 4+ years of People / Talent Management experience covering hiring, mentoring, growing and Performance Management of your team of hard-working individuals.
  • Hard-working, results oriented and hardworking in delivering business value
  • Collaborative and open style with a constructive and positive attitude
  • Team Enabler, Strong inclination to enable others to maximise their potential
  • Experience with SaaS CRM Applications like Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Analytics Cloud
  • Knowledge of CRM products like FinancialForce, Field Service Lightning will be a plus.
  • Well versed in software development lifecycles, agile & lean delivery methods, and DevSecOps
  • Eye for business and general knowledge in CRM , Service delivery processes to drive business outcomes
  • Experience in building Highly available and scalable data services and data intensive applications using Mulesoft, cloud native technologies, is preferred.
  • Exposure to Networking will be an added plus.
  • Successful track record of leading multi-functional projects including the ability to think end to end and prioritize simultaneously
  • Excellent verbal, written and presentation skills to achieve business objectives
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Posted: 2022-05-20 Expires: 2022-09-12
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Leader, Technical Systems Engineering - Salesforce Manager

Cisco Systems Inc.
Bengaluru, KA 560002
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