1+ months

Leader of UX Content Strategy

San Francisco, CA 94102
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Leader of UX Content Strategy San Francisco, California

Are you a passionate leader with the ability to drive great results and high employee engagement? Are you excited by an opportunity to join an incredibly strong, unified, management team working for a global leading fortune 500 company?Join Western Union as a Leader of UX Content Strategy!

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Werea FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by trust and respect

In this role, you will work within the Global Digital Product organization. Youll lead a team who strategizes and creates the content for the user interface of WU products. Youll be actively engaged in the end-to-end product development processincluding defining the problem, brainstorming on the product vision, writing the interface language, and reviewing analytics to understand user behavior to shape messaging directionwhile working alongside Product Managers, Engineers, and Designers. The content team is critical to delivering the companys message across all our digital properties, ensuring that our voice is consistent and on-brand, and contributing to a superior customer experience.

Were looking for someone who is versatile, collaborative, curious and tenacious. Your team will work on web and mobile interfaces, build up our content standards, and elevate the overall quality of our user experience. The work will range from high-level concept strategy to detailed editing. Also, youll get to evaluate the usability of new and existing product on an ongoing basis and ensure UX content strategy is effectively implemented cross platform.

The team you lead will define our content standards and influence the overall UX direction of products, which will impact the experience of millions of customers.

In this role you will partner with business owners, product and user experience teams, project management, and development to turn requirements into unambiguous, relevant, and meaningful product and UI content; support and run A/B tests and optimization efforts to create better customer experiences. Partner with marketing and UX to ensure we have a consistent voice throughout our digital channels such as web, mobile app and Kiosk. Work with brand, legal, compliance, fraud, privacy and other teams to ensure compliance and get content approvals.

You will participate in user acceptance testing for all content, across all channels. Maintain the content in multiple languagesand sometimes multiple versions to meet different countries requirementsusing external translation vendors. Collaborate with your team members and colleagues around the world to support the global digital products. Manage translation vendor relationship, including billing and budget management.

In this role you will need a BA/BS degree or equivalent education in English, Technical Writing or equivalent experience. 10+ years experience writing and managing web and mobile digital content in a corporate environment for a consumer audience. Experience managing a global team of content editors and copy writers. Experience creating content that will be translated/localized.

You will need outstanding writing, editing, and proofreading skills. Portfolio showcasing an experience across different UX content types such as user interfaces, microcopy, education message, direct or transactional emails and style guides. Deep understanding ofand passion forweb and mobile content best practices and emerging trends. Broad experience in applying voice & tone guidelines and editorial style, and tailoring content appropriately for various audiences. Working knowledge of user-centered design processes, information architecture, and web design best practices.

You will have experience with enterprise content management systems (Adobe CQ would be ideal)
Strong organizational skills and keen attention to detail. Excellent personal interaction and negotiation skills; ability to work with people at all organizational levels and from diverse cultures and backgrounds. Ability to manage multiple projects simultaneously, to prioritize workload, and to work effectively in a fast-paced environment with demanding deadlines. Perseverance and persistence in dealing with challenges, and the ability to find creative, innovative solutions. Confidence to present and stand up for your work and ideasalong with the ability to take and use constructive feedback. Experience writing content for transactional flows preferred. Experience working in a global company preferred. Previous experience working in financial services preferred.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.


Annual base salary gross: $127,289-212,149. The base salary range represents the anticipated low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidates qualifications, skills, competencies and proficiency for the role. The base salary is one component of Western Unions total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, to name just a few! To view more details of our benefits, visit us here: https://mywubenefits.com/


  • Banking / Finance
Posted: 2021-08-27 Expires: 2021-11-14
Sponsored by:
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Leader of UX Content Strategy

Western Union
San Francisco, CA 94102

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