16 days old

Leader, Data and Insights

Cisco Systems Inc.
Carolina Shores, NC 28467
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Leader, Data and Insights

Cisco CX is a global multi-billion dollar business that contributes both high-growth and high-margins to Ciscos overall financial performance, provides customers with solutions to their most challenging technical problems. The culture is customer first, innovative and fast-paced to deliver business results that matter.

The US Operations CX Organization is seeking a Leader, Data and Insights with several years of diverse industry experience to play a key advisory role into the broader CX organization. This role will be responsible for not only analyzing data, but translating that data into actionable insight with distinct prescriptive guidance on how to optimize the business. The role will be primarily responsible for managing the analytics behind Cisco Services data and forming a strategy to optimize customer experience and Cisco relevance. The role will interface across multiple organizations, including delivery, sales, marketing, and operations. Strategy will be communicated and driven at a senior level, and the resource will need to be able to build a series of cross-functional teams to drive initiatives and change throughout the organization.

This resource will be accountable for providing periodic reviews of the business to leadership, and offering prescriptive recommendations to enforce or invest in certain behaviors to produce a desired outcome. The resource should be comfortable with big data, database structures, analytics tools, project / program management, and presenting ideas and theories from the analysis of data.

There will be an expectation of business knowledge related to technology services and their role in the marketplace, and the ability to connect market and industry knowledge to the job function. Background in Services and Platform (Data or IT) highly desirable.

Experience: minimum 7 years relevant industry experience


Senior Level data analysis skills

o Ability to innovate new analytical models to provide business insights

o Can work across multiple analytical platforms and tools

o Technical as well as business knowledge of data and database systems

Communication and Presentation

Database structures and tools

Analytics tools (e.g.: Tableau)

Microsoft Suite (PPT, Excel, Access, etc.)

Project or Program Management

Posted: 2021-02-10 Expires: 2021-03-13
Sponsored by:
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Leader, Data and Insights

Cisco Systems Inc.
Carolina Shores, NC 28467
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