1+ months

Leader Customer Advocacy Manager, Product Marketing

Cisco Systems Inc.
San Francisco, CA 94102
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At Cisco Secure, our mission is to empower the world to reach its full potential, securely. We are growing the greatest and most beloved cybersecurity business in the world by delivering amazing, bold, creative content to our customers, sales team, and partners. We tell stories with swagger.

What Youll Do

As a customer advocacy marketing manager in the product marketing organization, you will engage with some of our most active and happy customers to build strong relationships with them. You will lead a small team and create programs that meaningfully connect with our advocates and provide a platform for them to connect, engage and share their Cisco Secure experiences. If you like engaging with cross functional teams to creatively solve problems and deliver delightful experiences for our customers, we need you. 

Who Youll Work With

We will uphold Ciscos mission to power an inclusive future for all. In Cisco Secure Product Marketing, we have a clear vision to be the place where a diverse mix of hardworking people want to come, stay, and do their best work. We pride ourselves on crafting the best content for security buyers around the world, and we know our company runs on the hard work and dedication of our passionate and creative employees. Were a strong and collaborative team that is easy to do business with and establishes relationships with teams across the larger Cisco organization.

Who You Are

You're a creative and passionate leader who is an excellent communicator and possesses keen listening skills -- we are, after all, product marketing raconteurs! You have a strong customer-centric culture and are compassionate to buyers, customers, and sales partners.

You check your ego at the door and learn from others constantly, while also helping the broader team to understand the needs of our customers a little bit of the CISO whisperer. You can see the big picture but are also able to execute and get things done. You do not shy away from engaging with customers and internal partners alike at all levels of the organization. You are agile in your approach to tackling projects and have an ability to adapt to change.

Required Skills

You possess innate interpersonal skills working with other people energizes you. You possess genuine curiosity and are always eager to serve as a connector to your squad. You are intrigued by the experiences of others and make your customers the heroes of your stories. You find cybersecurity, an industry that is constantly evolving, fascinating, intriguing, and fast-paced just like you! You love building communities, and your energy is contagious.

  • Bachelor's degree and 8 years experience
  • Experience building and leading customer advocacy programs
  • Management experience leading a team 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! 

Posted: 2021-04-23 Expires: 2021-06-19
Sponsored by:
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Leader Customer Advocacy Manager, Product Marketing

Cisco Systems Inc.
San Francisco, CA 94102
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