1+ months

Lead UX Researcher

Dallas, TX 75219
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The UX Researcher will actively conduct primary research, exploring consumer behavior and motivation, working with the UX Design, Product Management, and Product Development (technicians) departments in developing new features and enhancements to existing products/services.


+ Responsible for applying those levels of knowledge and professional experience to the development of AT&T design processes, roles and resources.

+ Has advanced knowledge of UX design principles.

+ Can independently manage multiple large-scale projects involving the management of both internal and external teams.

+ Responsible for systematically studying target users to collect and analyze data that will help inform the design process. Unique to this position, the UX Researcher will also conduct internal studies to identify gaps in existing CX/UX flows.

+ The role will be supporting the Voice Experience Transformation team that has end-to-end responsibility for the voice transformation requiring collaboration with cross-functional partners across the organization utilizing an agile mindset. This involves project management, investigative analysis, and defining recommendations to support operational efficiencies in the process and improve the overall customer experience in the IVR.


The ideal candidate will be a self-starter, thrive at working independently, as well as excelling at fostering collaborative partnerships. Experience with IVRs, customer service, or AT&T products and services, a plus.


Experience:


+ Accuracy and Attention to Detail, Agile Development, Best Practices and Standards, Creativity, Customer Behavior and Preferences, Customer Focus, Design Expertise, Design Thinking, Emotional Intelligence, Graphic Design, Graphic Tools, Graphic Visualization, Ignite innovation and change, Make data-driven, decisions, operational Excellence, Process Management, Project Management, Business Acumen, Requirements Analysis, Technical Writing /Documentation.

+ Cross team collaboration, relationship management, Proficiency in MS Office applications, with emphasis on PowerPoint, Excel and MSFT Teams, and the ability to communicate clearly, effectively and persuasively across all levels of management.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-08-16 Expires: 2021-11-25
Sponsored by:
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Lead UX Researcher

AT&T
Dallas, TX 75219

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