24 days old

Lead User Experience Designer, Customer Experience

Cisco Systems Inc.
Stanwood, MI 49346
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Ciscos Customer Experience Design Group is looking for a Lead User Experience Designer to work with us to reimagine the customer experience across the entire lifecycle of our portfolio; from sales, to support, to product renewal. You will work on initiatives that range from incubating a design-centric proof-of-concept, to digging into the details of strategic products to transform them into something our customers cant live without. Most importantly, you relish interacting with customers, having your design ideas and assumptions tested, and using customer feedback and insights to create the best experiences for them, while meeting product requirements and business needs.

Your Responsibilities

Drive strategic initiatives via proof-of-concept designs and prototypes

Design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifacts

Collaborate with cross-functional business and engineering leaders to gain insights and into project goals, feasibility, and timelines

Utilize insights from customers, partners, and internal stakeholders to improve business processes

Who Youll Work With

You will be part of an innovative experience design team responsible for reimagining the way customers and partners interact with Cisco. Our team develops forward-looking applications, solutions, and services across cloud, desktop, and mobile platforms.

Who You Are

6+ years experience with multiple products or across multiple domains

Bachelors or masters in UX, HCI, graphic design, or related field

A portfolio that demonstrates your design talent, including conceptual models, navigation and user flows, information design, and mock-ups

Strong knowledge and understanding of user-centered design product development

Ability to generate end-to-end designs - from concept through production detailing

Demonstrated experience developing and communicating UX design guidelines and design specifications

Ability to work in cross-functional teams that include product management, engineering, QA, and other UX professionals

Proficient with leading design software such as Sketch, InDesign, the Adobe Creative Suite, etc.

Experience using user-research methods, analytics, and other insights to guide product direction

Excellent written, verbal, and time management skills

Bonus, you also have experience in:

E-commerce, payment, or support solutions

Both Enterprise and Consumer designs

Designing data analytics applications or dashboards with advanced data visualizations

Mobile app design

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Customer Experience, UX, User Experience, Design Thinking, Experience Design, Design Systems, Interaction Design, Information Architecture, Product Design

Posted: 2021-02-05 Expires: 2021-03-08
Sponsored by:
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Lead User Experience Designer, Customer Experience

Cisco Systems Inc.
Stanwood, MI 49346
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