1+ months

Lead Product Management & Development- Service & Support - Salesforce

Atlanta, GA 30309
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About the Company

At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, youll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

The AT&T Customer Connect Centers team focuses on the design, build, and delivery of the Salesforce & dependent capabilities required to evolve our Employee tools experience. Members of our team work on creating frictionless experiences utilizing the Salesforce Service Cloud capabilities. Teams focus on aligning customer and agent experience while evolving the business mindset in the way we support our customers and employees.

About the Job

Experienced Senior Product Manager with an extensive background in delivering scalable and robust enterprise projects for Digital and Salesforce Enterprise team. You will be a key contributor on the Enterprise Integration team delivering on mission-critical systems integrations and business processes. The successful candidate must possess strong analytical, communication, leadership, and technical skills in Salesforce technology specifically in System Integrations and APIs.

This person will focus on the planning and delivery of key Salesforce capabilities across business functions. Candidate should be able to quickly learn the business and platform and be able to deliver the projects quickly. Our ideal candidate must possess the product management and Salesforce technical skills/experience, enjoy working in a dynamic, fast paced, and high growth environment.

Responsibilities and Day-to-Day View

Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, and make recommendations on the solution and implementation. Deliver the product that meets business requirements, reliability, scalability, and performance goals

This role will drive alignment to the companys cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.

Work with Agile team and create the strategy roadmap, develop minimal viable product and feature solutions that drive a highly effective and efficient project development and delivery scrum team.

Monitors product for all defined KPIs to ensure best-in-class customer experience

Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications

Acts as a product evangelist to build awareness and understanding across teams and organization

Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.

Provide functional leadership during technology enhancements upgrades/implementations and work successfully as a liaison with various internal business/technical partners.

Partner with the support organization to provide training, support and technical assistance to operation team and end users.

Participate in an Agile scrum team, write/enhance/research features and be responsible as business lead and central subject matter expert.

Lead, guide, and support team members, and help streamline work processes to improve efficiency and consistency.


5+ years of product management experience with proven track record of managing all aspects of a successful product throughout its lifecycle

Experience within high tech, software and/or wireless/telecom industry highly desired

Solid technical background with understanding and/or experience in software development, web technologies and customer communications

Experience in product roadmap assessment and planning.

Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction/delivery, source/target transformation/mappings.

Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.

Experience working within scaled agile development team

Experience with MuleSoft and Salesforce technologies

Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools.

Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders

Masters Degree in Marketing, Computer Science, Information Systems, or related field

Experience in a retail, Call Centers, or consumer organization

Salesforce certifications

Experience with Salesforce - Core Platform Sales & Service, Marketing Cloud

AT&T is leading the way to the future for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!

**Required Qualifications:**

+ Five years product management experience

+ Must be comfortable with conveying the value of new and emerging products, technologies or applications to senior level management and across a diverse product team

+ Product launch and lifecycle management experience

+ Previous experience leading a cross-functional organization in executing projects from ideation to completion

+ Strong analytic and fact-based decision-making skills

+ Ability to manage multiple projects simultaneously and operate in a fast-paced, high-growth professional environment

+ Must possess both outstanding written and oral communication skills

+ Must be proficient using Microsoft Office products including Word, Power Point, Excel and Outlook.

+ AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state ad local laws

+ The successful candidate will be able to perform the following with or without reasonable accommodation:

+ Ability to operate a personal computer, wireless equipment, copier and fax

**Desired Qualifications:**

+ Six or more years product management experience, preferably in consumer new product development

+ Product management experience within high tech, software and/or wireless/telecom industry highly desired.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2022-02-05 Expires: 2022-07-08
Sponsored by:
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Lead Product Management & Development- Service & Support - Salesforce

Atlanta, GA 30309

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