26 days old

Lead Product Management & Development

Dallas, TX 75219
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Our Call Center Product Management team is looking for a Salesforce Product Manager who is passionate about the customer experience and has analytical and multi-task abilities to thrive in a fast-paced environment. The Salesforce Product Manager has an intimate knowledge of the current state of the business and technology roadmaps in order to implement the plan to achieve the desired future state.


About the Job


Experienced Product Manager with an extensive background in delivering scalable and robust enterprise implementation projects to the intended user base. You will be a key contributor on the product team delivering on mission-critical systems implementations and business processes. The successful candidate must possess strong analytical, communication, leadership and technical skills in the area of system/tool enablement and identifying product functionality that would be beneficial to the business.


Candidate should be able to quickly learn the business and platform and be able to deliver the projects in an expedited agile environment. Our ideal candidate would possess the product management and Salesforce technical skills/experience, enjoy working in a dynamic, fast paced and high growth environment.


Responsibilities and Day-to-Day View


This role will drive alignment to the companys cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities and feature sets.


Work with portfolio and delivery teams to create the enablement strategy roadmap, identify minimal viable product that drive a highly effective and efficient project development and delivery Scrum team.


Serve as a leader to drive the business thru transformational implementations


Acts as a product evangelist to build awareness and understanding across teams and organization


Work effectively with the technical/development team and help them understand the needs of the business user communities


This role will drive alignment to the companys cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.


Required Qualifications


Bachelors degree or equivalent work experience in Marketing, Computer Science, Information Systems, or related field


5+ years of product management experience with proven track record of managing all aspects of a successful product throughout its lifecycle


Experience within high tech, software and/or wireless/telecom industry highly desired


Solid technical background with understanding and/or experience in software development to be able to translate details to the business user communities


Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives


Experience in product roadmap assessment and planning.


Experience in driving and gathering business requirements, assessments, planning, and enablement


Experience in working with both the business and technical team, coordinating/leading enablement planning, and deployment across multi-dimensional teams.


Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders


Preferred Qualifications


Experience working within scaled Agile development team


Experience with Salesforce technologies


Masters Degree in Marketing, Computer Science, Information Systems or related field


Experience in a Call Center, Retail, or AT&T consumer business operations


Salesforce certifications


AT&T is leading the way to the future for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-05-20 Expires: 2021-06-19
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Lead Product Management & Development

AT&T
Dallas, TX 75219

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