18 days old

Lead Infrastructure Support Engineer -Genoa Healthcare- Renton, WA

Renton, WA 98057
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Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, telepsychiatry and medication management – are leading the way to a new level of care.

We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.SM

Summary of Functions:

This position will support infrastructure both local and remote involving a mix of Server Support, Network Support, and Application Support for Genoa’s national footprint.  Managing and maintaining Active Directory and Mail systems, troubleshooting routing issues as well as acting as liaison to Infrastructure vendors.

The applicant must have strong communication, customer service, troubleshooting, and organizational skills and the ability to complete assigned work with minimal instruction and supervision. 

This position will likely require some evening and weekend hours to support off-hour patching, upgrades and maintenance cycles.

Primary Responsibilities:

  • Assists in integration of, and communication between, purchased solutions.
  • Reviews team work products for quality and adherence to standards (peer review).
  • Independently perform problem determination and resolution in the production environment.
  • May act as infrastructure expert, answering business and outside partner questions and pursuing/following up with answers when they cannot be initially provided.
  • Responsible for problem resolution and correction of production/operational problems as assigned (may occasionally require off-hour support).
  • Stays up to date with IT technology issues, trends and developments and communicates back to management and departments both issues and opportunities, and assists in developing and improving procedures, standards, and best practices.
  • Prepare and update system documentation as required.
  • Develop and maintain RPO/RTO targets.
  • Develop and maintain backup strategy for managed environments.
  • Mentors others in areas of expertise, including current technologies, systems, business practices, and standards.
  • Demonstrated ability to work effectively with business clients, IT management and staff.
  • Ability to own deliverables from beginning to end with little direct supervision.
  • Possess strong non-technical skills including, but not limited to, problem-solving, work prioritization, communication, self-direction, and time management.
  • Possess strong interpersonal skills (written/verbal communication, peer relationships, etc.) in interactions such as customer support, requirements gathering, etc.
  • Leverage time management, priority setting and problem solving skills in order to perform assigned tasks, with reasonable levels of self-direction.  Work well in both individual and group situations. 



Posted: 2020-10-08 Expires: 2020-11-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Lead Infrastructure Support Engineer -Genoa Healthcare- Renton, WA

UnitedHealth Group
Renton, WA 98057

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