1+ months

KA Director Account Management - Las Vegas, NV - 945220

Las Vegas, NV 89101
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  • Job Code
    945220

Great account management is the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

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Management of the Account Management, ServiceAccount Managerand Service Consultant staff for UHC Key Accounts, responsible for customer retention and NBEA sales in the100 to 3,000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.

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Primary Responsibilities:

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Management:

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  • Manage and monitor client assignments & broker alignment
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  • Training& coaching of account management staff, new hire and ongoing
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  • Maintain an acceptable level of persistency in teams book of business
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  • Meet or exceed ancillary and medical NBEA goals
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  • Recruit, hire and monitor account management staff
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  • Personnel development and management
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  • Set account management strategy to achieve goals
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  • Manage Key Account national & local initiatives
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  • Liaison for staff & internal functional areas to improve efficiencies & remove barriers
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  • Direct and manage service plans
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Relationship Building:

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  • Build and maintain key client and producer relationships
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  • Develop and maintain key internal relationships
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  • Present a positive image of UHG to the marketplace
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Management Responsibilities:

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  • Manage and monitor client assignments
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  • Training of account management staff, new hire and ongoing
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  • Maintain an acceptable level of persistency in teams book of business
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  • Recruit, hire and monitor account management staff
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  • Personnel development and management
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  • Set account management strategy to achieve goals
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  • Direct and manage service plans
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Relationship Building Responsibilities:

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  • Build and maintain key client and producer relationships
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  • Develop and maintain key internal relationships
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  • Present a positive image of UHG to the marketplace
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Product Knowledge:

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  • Detailed understanding of all UHC products, services and solutions across all Florida healthplan sites
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  • Working knowledge of Enterprise/ancillary product lines
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  • Ability to identify and communicate the need for improvements in UHC products and services
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Healthcare Knowledge:

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  • Understands and can communicate goals, operating principles, strategies and competitive position of UHC
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  • In-depth healthcare knowledge, understands important trends
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  • Demonstrates knowledge of competitors strengths, weaknesses and strategies
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  • Understands medical management operations and strategies
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Financial and Underwriting:

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  • Understands financing methodologies and strategies (fully insured, ASO)
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  • Thorough knowledge of UHC underwriting principles and practices
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  • Possesses basic math skills
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  • Can explain and justify a renewal rate to customers
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  • Understands and can communicate the drivers of healthcare costs
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  • Understands the drivers of fees and liabilities
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Internal Operations & Capabilities:

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  • Understands UHC information systems capabilities and strategies (COSMOS, UNET)
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  • Ability to navigate UHC internal departments to produce positive service results for clients and the company
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  • Extensive knowledge of internal people, roles/responsibilities and processes
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Relationship Building:

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  • Ability to build and maintain strong multilevel client and producer relationships
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  • Ability to build and maintain strong internal relationships
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  • Ability to work well in cross-functional teams
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Customer Focus:

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  • Ability to successfully implement client accounts
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  • Consistency models a customer-focused approach
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  • Effectively manages difficult service situations to a positive result
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  • Ability to deal with sophisticated customers and brokers/consultants
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  • Anticipates problems and develops contingency plans
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  • Ability to customize existing marketing tools to meet the individual needs of a client
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Personal Attributes:

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  • Consistent performer
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  • Ability to multi-task
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  • Ability to grasp new ideas and products
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  • Strong communication skills (written and verbal)
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  • Highly effective strategic planning abilities
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  • Strong presentation skills
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  • Consistently demonstrates flexibility
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  • Excellent planning and organization skills
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  • Consistently models a customer-focused approach
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  • Ability to influence and negotiate complex situations
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  • Complex problem-solving ability
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Management:

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  • Ability to recruit, hire and monitor staff
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  • Strong training skills
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  • Ability to manage a budget
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  • Ability to set and execute office strategy to achieve goals
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  • Ability to consistently manage and direct cross-functional teams to successful outcomes
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  • Strong personnel development and management skills
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  • Ability to mentor staff
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  • Ability to direct and manage service plans
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  • Values and promotes diversity within his/her organization
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  • Ability to make difficult or unpopular decisions
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelor's Degree or Equivalent in Related Field
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  • Sales Insurance License Maintained by Law
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  • 10+ years of people management experience
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  • 10+ years of working with brokers/consultants
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  • 10+ years of experience meeting sales goals/targets
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  • 10+ years of experience using data analysis to drive change
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  • 5+ years of experience and proficiency in Microsoft suite to include, Word, Excel, PowerPoint
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  • Willingness to travel as required
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Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords:Key Accounts Director of Account Management, insurance, broker, relationships, account, Las Vegas, NV, Nevada

Posted: 2021-07-24 Expires: 2021-09-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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KA Director Account Management - Las Vegas, NV - 945220

UnitedHealth Group
Las Vegas, NV 89101

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